Customer Service Representative

CRYSTAL SCHOLL

PROFILE

Energetic, customer service representative with 15+ years of experience

resolving complex customer inquiries. Utilizing strengths in listening, conflict resolution, keeping company minded allowing for empathy and understands for the client we service.

EXPERIENCE

Healthcare Provider, IHSS Orange & LA County — 2012-Present Responsible for the daily needs of the client such as but not limited to bathing personal healthcare, domestic needs, medical assistance, medication disbursement, transportation, 24 hour care, compassionate and excepting of all levels of health care needs.

Owner/Operator, ALL4SENIORS Orange County, CA — 2018-Present Providing personal care to seniors and disabled. Giving them individual medical, spiritual, personal care such as assisting with hygiene, transportation, Medication, observation and all daily needs.

Customer Care Rep. III JPMorgan & Chase, Irvine, CA — 2006–2008 Assisted clients in servicing home loans. Collections, Deed in lieu, short cell foreclosure and deferment. Providing the highest level of customer service in a one call resolution. Maintaining irate client customer line and upholding company policy.

EDUCATION

American career College, Anaheim California- 2007 MTGraduate SKILLS

Problem solver, empathetic, Attentive, adaptable, conflict of resolution, good at listening, decision making, creative, team player, management skills, computer skills, Collection skills, coding skills, dependable, loyal and big in team building. 949-***-****

*.*********@*****.***

Newport Beach, CA

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