Service Representative Customer
Resume:
Tiffany DeWall
Manitowoc, WI *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alta Resources - Neenah, WI
Present
I do quality assurance through phone calls and emails for Kellogg's. Take claims when needed and provide excellent customer service.
Customer Service Representative
Guardian Life Insurance Company - Appleton, WI
November 2015 to June 2016
Responsibilities
I work with short term and state mandated insurance. I take phone calls and help members with their claims. I work with a dual screen and 6 programs for calls. I do claim intakes and work with doctors and claim managers.
Skills Used
Computer and phone use. Siebel and iProcess. Hod program and fax and emailing. Direct Care Worker
Agape of Appleton - Appleton, WI
August 2013 to November 2015
Responsibilities
I take care of developmentally disable adults in a group home setting. I provide care and love. I take them to doctor appointments, outings and rides. I give medication and work with the doctors. I document in legal documentation binders and work with care managers. I also, just recently got training to work in our Foster Care group home.
Accomplishments
The stability of providing a safe home for these clients and allowing them to live their life to the fullest. Skills Used
Medication knowledge, lead staff training, on going training in the health care and state trainings we need to have. I have great communication skills especially working with the doctors, case managers and guardians.
Lead Teacher
Discover Little Miracles - Neenah, WI
2010 to 2013
Responsibilities
I worked with 1-3 year olds. Did curriculum and lesson planning. Provided love and nurturing. Accomplishments
I was able to see the children do some of their firsts and get to be a very important part of their first and second year of life
Skills Used
I was a great communicator with my parents and the trust for me showed. The I received back from both the children and the parents was the best thing ever Lead Teacher
Neenah-Menasha YMCA Childcare - Neenah, WI
December 2002 to April 2008
Responsibilities
I was a lead teacher for infant through 3 years old. I did the curriculum and lesson planning. Provided care and love to the children. I had a very structured classroom when I did the 2 year olds and I did a preschool curriculum.
Accomplishments
My biggest impact was the trust and love that I received not only from the children but their parents. I had the biggest honor of being able to move up with a group of 8 kids from infant to 3 years old Skills Used
Leadership, curriculum, great communication with the parents. I demonstrated a lot of creativity with the projects and activities I did with the children Education
Bachelor's Degree in Forensic Psychology
Southern New Hampshire University
March 2018 to Present
Partial AS in Criminal Justice
Fox Valley Technical College - Appleton, WI
Skills
• I have training in domestice violence, drug identification, cpr, first aid and aed (3 years)
• Childcare
• Quality Assurance
• Teaching
• Typing
Additional Information
Will graduate with my bachelors degree in Forensic Psychology in December 2021 then working on my masters degree.
Contact this candidate