Customer Service Case Manager
Resume:
Betsy Lawson
Phoenix AZ *50444
Education: University of Oregon, BS Psychology
University of Nevada, Reno, BA Interior Design
CVS/Aetna/Mercy Care
**** * Cotton Center Blvd. #D
Phoenix AZ 85040
1-800-***-**** (HR)
Supervisor: Dawn Fry
07/2016 to 11/2021
Reason for Leaving: Position in Behavioral Health
Duties: Medical Case Manager with Mercy Care. Assessment of approved individuals for managed care services in the home. Administer and implement services needed. Managed care, Medicaid individuals serviced by ACHSS (State of Arizona). Frequently worked with primary care physicians and staff, clinical support and behavioral health services. Phone contact as well as field work (in home) with members. Customer service was provided at all times by phone or email.
State of Nevada
Department of Employment, Training and Rehabilitation
Carson City, NV 89701
725-***-**** (HR)
09/2014-07/2015
Reason for Leaving: Lay Off
Duties: Disability Adjudicator. Determined Social Security Disability claims submitted by individuals. Assigned cases to determine eligibility. Produced reports, worked directly with inhouse/network providers to determine disability status. Phone contact and customer service provided.
County of San Diego
Department of Social Services/In Home Support Services
San Diego, CA 92013
858-***-**** (HR)
06/2008-11/2013
Reason for Leaving: Illness in family
Social Worker III: managed approximately 300 cases for support services in home. Program allowed the disabled and elderly to live at home with assistance from caregivers. Worked in the field approximately 70% of time, extensive phone contact. Worked with Adult Protective Services as well as other state and local agencies in conjunction with care and intervention for the elderly and disabled
Contact this candidate