Management Associate Customer Service

LAURA LEE KEISER

*** * ***** **

Manchester Michigan

48158

***********@*****.*** 517-***-****

Career experience:

Promedica rehab and nursing 11/20210- present

Responsibilities:

MDS, OBRA, PASAAR, care plans, care conferences, resident support, customer service, ordering of equipment from DME, Medicare meetings, Social work, Hospice, work with outside vendors, discharge planner, ICD-10 codes, medical records, management position communicating with other driplines, 60 WPM, work over time to complete work, answering of phone, multi-tasking, fast pace office, Henry Ford Allegiance Health 06/2017 – 09/2021

Case management Associate

Responsibilities:

Discharge planner, insurance authorizations, communicating with many insurance companies for approval of STR placements, work with skilled rehabs for placement of patients, long term care placements, Inpatient acute rehabs, work closely with case managers, and Medical team, ICD-10 codes, medical records, preceptor, 60 WPM, work over time to complete work, answering of phones, multi- tasking,

Henry Ford Allegiance Health 05/2010 – 06/2017

Certified Nursing Assistance

Responsibilities:

ADL care, customer services, assist with discharges, work closely with RN and Medical team, assist with meals, bathing, and support family, preceptor,

Education:

University of Phoenix

Bachelor’s Degree in Health Care Administration 06/2015 – 07/2016

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