Customer Service Representative
Resume:
Oduyemi Ajibodu
Phoenix, AZ 85282
Cell: 602-***-****
*******@*****.***
Human Resources/ Team Recruiter
Dear Team Recruiter,
I am applying for the Customer Service Representative position. I have over 21 years of Customer Service/Outbound Sales experience and would be a great benefactor to the company. I am a South Mountain Community College graduate with two associate degrees in General Studies and in Arts.
I have enclosed a copy of my resume for your viewing that regard my years of customer service experience.
I would like to thank you for taking time out of your busy schedule for reviewing my resume. Sincerely,
Oduyemi Ajibodu
Enclosed Resume
Oduyemi Ajibodu
8028 S. Central Ave #2071
Phoenix, AZ 85042
Cell#1-602-***-****
*******@*****.***
Objective
Experienced supervisor/customer service rep is seeking an opportunity to assist you in meeting the challenges ahead by applying my training and extensive hands on experience in providing great service in various fields of customer service, marketing, and/or telemarketing facilities. Professional Experience
2019-Present State of Arizona (AHCCCS-Central Phoenix) 602-***-**** Customer Service Representative (DMPS DIV)
• Assist clients personally to hand out applications for the AHCCCS Medicare Savings Program and Long-Term Care Program.
• Assist customers person to person which includes taking inbound calls to give the updated status of applications or transfer to different departments that involve the AHCCCS programs.
• Register Long Term Care applications for customers that apply for the state program.
• Copy, scan, and validate client’s personal documents such as SSN cards, birth certificates, banking statements, other income and fax the documents over to the assigned case manager for assistance review.
• Organize RightFax folders, keep an up-to-date record of daily lobby walk in-s and send them to a monthly a folder in Google Drive.
• Instruct new-hires how to handle day-today-operations, answer questions on registering applications, taking calls, schedule breaks, accessing AHCCCS computer programs, how to fax, scan, and validate documents using computer/copy machine. 2013-2018 TTEC Tempe, AZ 480-***-****
Customer Loyalty Manager for Nissan/Infiniti Campaign (Full Time)
- Contact current Loyal Infiniti client lessees at 3 to 6 months before lease maturity and complete the following:
• Inform of LPA (Lease Pull Ahead) offer
• Provide product and offer Information
• Keep Infiniti on the consideration list
• Transfer clients to an Infiniti retailer to lease/purchase new Infiniti vehicle 2009-2013 Celebrity Theater Phoenix, AZ #1-602-***-****/ #2-978-***-****) Guest Services/ Security (Part Time)
- Provide Security for music, comic, celebrity actors during show hours, frequently had the position as a ticket taker, and filled in for employers that were unfortunate to make their shift.
2005-2009 T.J. Maxx., Scottsdale, AZ 480-***-****) Customer Service Coordinator/Retail Manager (Full Time)
- Direct and Supervise employees engaged in sales, reconciling cash receipts, or service customers that buy or returning items.
- Enforce safety and security rules.
- Instruct new-hires how to handle difficult and complicated sales.
- Train new hires to use the cashier drawer, to process returns of merchandise, and to gain customers interest to sign up for a TJX credit card.
- Responsible for inventory stock at the customer service desk and reordering inventory, if merchandise has declined due to the large amounts of sales of that specific product.
- Monitor employees and perform sale activities to ensure that customers receive outstanding service.
2001-2005 APAC Teleservices INC. (No Number Provided. Business closed.) Inbound Sales Customer Service Supervisor for Sears, Sears for Kids and Lady Bug catalogs.
- Answer telephone calls from customers that had problems with their order, missing items or pieces to their ordered merchandise
- Track customers items through UPS to give estimated times and dates of the arrival of their merchandise.
- Take customer’s orders in catalogs.
- Monitor order taker calls to ensure that customers receive outstanding customer service.
- Answer escalated customer service calls for missing parts to furniture sets and tracking UPS deliveries.
1996-2001 Ross Marketing INC. (No number provided. Business closed.) Telemarketing Sales Representative
- Making outbound calls to JC Penney credit card holders to take advantage of accidental death and dismemberment insurance.
- Received commission weekly due to outstanding performance. Honors and Awards
2000 APAC EMPLOYMENT
- Received “employee of the month” plaque due to my outstanding performance with Ross Marketing INC. Received “Team player” and “Perfect Monitor certificate with APAC Teleservices.
2015-2018 TTEC EMPLOYMENT
- Received “Be Here” Trophy 5/2015
- Received “Be Nice” Trophy 6/2015
- Received “Be Coachable” Trophy 7/2015
- One of the Top Performers 1, 3, and 4 Quarters 2015-2016
- One of the Top Performers 3,4 Quarters 2016-2017
- Platinum Club Winner 3/2016
- Platinum Club Winner 6/2016
- Platinum Club Winner 9/2016
- Platinum Club Winner 5/2018
EDUCATION
2009-2013 South Mountain Community College, Phoenix, AZ
- Associates General Studies Degree
- Associates of Arts Degree
2013-2015 Arizona State University
- Liberal Arts and Science Major
- African American History Minor
ADDITIONAL SKILLS
- Microsoft Word, Windows XP, Microsoft Office Excel, Microsoft Office PowerPoint
- Type 65 wpm
- Intermediate level of speaking and reading Spanish
- Good organization and communication skills
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