Madia Hall

** ******* ***** ****, ** ***** Cell: 412-***-**** E-Mail: adqjdq@r.postjobfree.com

Summary

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skills

Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Seasoned in conflict resolution Energetic work attitude Customer service expert Telecommunication skills Strong organizational skills Telephone inquiries specialist Adaptive team player

Summary of Skills

Multi-tasking : including taking calls for Billing, Sales, Internet and Cable technical Support issues for up to 70 calls per day.

Professional and friendly : Maintaiining, servicing, and retaining clients in order to help to keep them as valued customers.

Careful and active listener : Ability to know when to listen and allow clients to "vent" in certain situations and to respond very empathetically to support my role as an ambassador for the company and customer.

Experience

March 2019 to Present

Cigna Healthcare Insurance

Internet Tech Support/ Customer Service/ Virtual Work from Home Agent

As a tech support agent I help

inbound callers that are customers, and healthcare providers navigate and understand their medical dental and pharmacy information for the respective Cigna websites and also provide very empathetic customer service by answering calls regarding claims, benefit coverage and advising them where to locate in network doctors, labs, dentists and pharmacies.

August 2009 to February 2019

Comcast Service Center Pittsburgh, PA

Customer Service Representative/ Virtual Work from Home Agent.

I started my position as a Call Center representative and became a Virtual work from home representative in March 2016.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Resolved product issues and shared benefits of new technology.Worked under strict deadlines and responded to service requests.Guaranteed positive customer experiences and resolved all customer complaints.Kept abreast of rapidly evolving technology.

October 1996 to July 2009

Verizon Communications Inc. Silver Spring, MD Fios Sales Representative

Excelled in exceeding daily Fios cable, internet and telephone sales goals.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Managed quality communication, customer support and product representation for each client. Managed quality communication, customer support and product representation for each client. Resolved product/policy issues and shared benefits of new technology.

Education and Training

Borough of Manhattan Community College New York, NY Data Processing

Coursework in Business, Marketing and Communications

Extensive knowledge with windows based programs to support customer service calls.

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