Customer Service Representative

LINDA JOHNSTON

****************@*****.*** [313-***-****] Detroit,MI 48239

[PROFESSIONAL SUMMARY] From being a cook and cashier in the fast food industry to managing a business to caring for your loved one, I have a little bit of knowledge in everything including working in several group homes. I am more than capable of working in a fast paced enviornment and can handle a large work load. I take being part of a team seriously and will work to always accomplish the greater goal.

[WORK HISTORY] SECURITY OFFICER- Guardian Security Services Livonia, MI

>Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

>Collaborated with area law enforcement and federal investigations to support safe fugitive apprehensions and coordinate investigations.

>Warned offenders about rule infraction and violations.

>Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual indcidences.

>Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

MACHINE OPERATOR- Oakwood Metal Fabricating Taylor,MI

>Calibrated, tested, and adjuststed machine settings and controls in preperation for operations.

>Read and interpreted blueprints for work to be perfomed.

>Assessed machines after each run to keep the machines running smoothly.

CUSTOMER SERVICE REPRESENTATIVE-American Cancer Society Westland, MI

>Maintained customer satisfaction.

>Answered customers promptly to avoid on-hold wait times.

>Provided primary customer support to internal and external customers in fast-paced enviornment.

COOK- KFC Livonia, MI

>Prepared identical dishes numerous times daily with consistent care, attention to detail, and quality.

>Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immidiately.

>Worked with customers to understand requirements and provide exceptional service.

VICTORY LIQUOR- Assistant Manager Detroit, MI

>Managed inventory control processes to restore back stock, control costs and maintain sales floor level to meet customer needs.

>Attained expert level of product knowledge, becoming go-to person for major sales.

>Kept work areas clean, organized and safe to premote efficiency and team safety.

>Trained team members in successful strategies to meet opereational and sales targets.

>Multiplied earnings through sale goal achievement, customer service improvements and commitment to team objectives.

>Managed opening and closing procedures and reccomended changese to enhance efficiency of daily activities.

[EDUCATION] Redford Union Adult Education Detroit, MI

>GED

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