Data Entry Customer Service

**** * ******** ** • Sawyer, MN ***** • 605-***-**** • **************@*****.***

Education:

Butte High – Butte, MT – 2010

Leech Lake Tribal College – 2011

University Center: University of South Dakota – 2012

National American University – 2015 – 2018

Lake Superior College – 2019 – Present

Work Experience:

Carlton Public Schools - ISD 93, Carlton, MN

Financial Assistant July 2020 – Present

●Maintained a professional courteous manner for our Employees, Parents and Students

●Processed Wage Statements for entire School District

●Managed time wisely with my own personal goals for deadlines with grants, payroll dates and board meetings

●Paid close attention to detail during Data Entry, Payroll Submissions, and Insurance Benefit Requests

●Calculated Timesheets every 14-17 days for all departments in the School District (Over 100 Employees)

●Worked with SMART database to do Payroll, Finance, and Time Off for all employees

●Updated New Hire paperwork and in took each New Hire completing all their paperwork including:

oE-Verify Employment Status (I-9 & documents)

oW 4 & W 2 (updating each year)

●Worked with UFARS coding for MN Ed accounts

Fond du Lac Reservation, Cloquet, MN

Enterprise Accounting April 2017 – July 2020

●Writing procedures for the following skills maintained throughout my position:

●Set up our new accounts with Credit Applications for our Accounts Payable accounts

●Maintained a professional courteous manner for our Accounts Receivable

●Kept a detail log of our Purchase Orders and presented a new way of maintaining them

●Processed Statements with JDE processor frequently and learned the process within 2 days

●Microsoft and Xcel – additional training out of town

●Calmed customers concerning bills due to my previous Citi training on conflict resolution

●Worked as a team and able to maintain my personal goals within the department ahead of deadlines

●Very close attention to detail while Data Entry for the reservation for their multiple companies

●Maintained my own file room with all companies and files for Data Entry

Citibank, Sioux Falls, SD

Commercial Cards – BDU January 2015 – April 2017

●Independently identify process improvement/enhancement of my daily productivity and quality

●Maintain client focus – understand client needs and drive customer satisfaction

●Work as partner with teammates to shared best practices that benefit the entire unit

●Managed multiple persons work to support work production

●Multi-task during the day to complete all set work on due dates or before

Brands Account Maintenance - Account Specialist: October 2013 – January 2015

●Communicated with customers through G360, Kana (Account Online) and Rumba on a daily basis

●Took the lead responsibilities of the 1st phase of the Credit Shield Credit Remediation

●Trained associates on site and at home for the 1st remediation phase

●Demonstrated exceptional communication to customer inquiries via online messaging, mail correspondence and calling cardholders as necessary to provide a remarkable customer service experience

●Troubleshooting complex cases with rewards on brand cards

●Took the initiative and provided flexibility to cross train employees into specialties for business need

●Excelled in Xcel, Word, ESP, NATA and Outlook by working with each on a daily basis

●Assisted in writing procedures

●Wrote procedures from nothing while line balancing for SAR group – Reference Aric Oslund

Retail Banking - Service Associate: Feb 2012 – October 2013

●Multi-tasked by taking inbound phone calls and working on client accounts, while maintaining excellent customer service for each individual client

●Provided coaching to associates to improve performance production

●Handpicked to train Retail associates how to use CWS, Rainbow, Avaya, ESP and Firefly

●Working with CWS on a daily basis

●Worked with Rainbow on a daily basis – tested for additional production opportunities

●Used communication and creative problem solving skills to enhance overall client satisfaction

●Used sound judgment and maintained under pressure to provide excellent customer service

Dairy Queen, Sioux Falls, SD

Cook, Cashier, Waitress: Feb 2011 – Mar 2012

●Operated cash machine

●Diffused difficult customer situations and remained calm under pressure

●Worked in fast pace, team environment

Skills:

●Communication

●Drives Results

●Takes Initiative

●Works well under Pressure

●Analytical

●Assertive

●Patient

●Open-Minded

●Honest

●Loyal

●Ethical

●Efficient

Activities:

●Currently PIE (Parents In Education) Treasurer for our new 501c3 Account since 2020

●Volunteered at a GED program for adults without their diploma: filing documents, assisting secretary in office duties, working with excel spreadsheets for the results of the graduates volunteered 07/09 to 01/11

●Conflict Resolution training within the workplace – Citibank Training

●Volunteered for special Olympics through Citibank Volunteer Day

●Previous Board Member of the Sioux Falls South Dakota Diversity Council

●Participated in the Mentor Program at Citibank NA

●Volunteered at a church doing administrative work to assist needy families during the Holidays

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