Support Agent Service Representative

JAVAN CHANDLER

**** ***** ******* **, *******, Ga 30339 C: 678-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Energetic attitude with strong time management skills.

Thrives in a fast-paced, dynamic environment.

Excellent problem-solving skills and ability to perform well in a team.

Dedicated and trustworthy with 7+ years of experience in customer service.

•Uber Passenger/ Uber Eats, 05/2015 – Current 2021

•Transport clients and items from one destination to another

•Conduct vehicle maintenance checks regularly.

•Use navigation apps to determine the optimal route for each client.

•Interact with clients in a friendly and professional manner.

•12 hours a day/5 days a week

•Patient Service Rep, 01/2020 to 06/2020 (Impacted by Covid)

•Change Healthcare

•Providing repayment options to low-income households

•Billing, setting payment arrangements, closing past due accounts

•Scheduling doctors’ appointments, verifying medical insurance

•Truck Driver, 12/2020 – 12/2020 (Temp, impacted by Covid)

•Amazon Flex / GCMTMM LLC, Atlanta, Ga

•Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner.

•Picking up, transporting, and dropping off packages and small shipments within a local region or urban area

•Claim Adjuster, 07/2018 to 01/2020

•Assurant (TWG) Work from home - Atlanta Ga

•Claims adjudication

•Review’s travel claims and attains necessary information from patient/customer to confirm coverage

•Interprets benefit policies and communicates to patient/customer coverage

•Technical Support Agent, 09/2017 to 10/2017 (Temp)

•Comcast/Servicom- Rockford, IL

•Providing top-notch service to customers. While working in a Call Center Environment

•Assisting customers with billing questions as well as providing technical support

Customer Service Representative, 02/2016 to 01/2017 (Seasonal)

Tru Green – Atlanta, Ga

•Position Directly responsible for customer retention.

•Dispatches by radio, service calls, and additional productions. Assists in calling customers to confirm scheduled lawn / hort treatment.

•Records and reports service and cancel information to management. Maintains customer database.

Apple - Atlanta, Ga

iOS Advisor, 05/2014 to 01/2016

•Answering questions about apple products and services

•Tier 2 technical support, troubleshooting

Customer Service Representative, 05/2010 to 06/2013 (Part Time)

Vision Financial – Atlanta, Ga

•Providing health insurance and enrollment information

•Assisting customers with bill payments and required documents

Contact this candidate