Customer Service Care
Resume:
Galekwe Ramoleko
Email: ***************@**********.***
Address: Plot 1257 Hospital Road, Mahalapye, PO BOX 3233 Phone: +267********
Date of birth: 10-18-1993
Nationality: Motswana
OBJECTIVE I am pro-active, result oriented and pay attention to detail. EXPERIENCE
Gaborone, Botswana
June 2020 - December 2020
Administrator
Rose Dental
Birmingham, UK
September 2018 - February 2020
Complaints Handler
Research Management Group
Rugby, UK
April 2015 - December 2016
Warehouse Operative
Pertemps
Customer service: Assisted customers with inquiries, issues and concerns by providing relevant information
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• Records Management
• Consistently met my short and long-term targets.
• Handled customer complaints with empathy and composure. Proactively participated in meetings and helped create new practices.
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Submitted monthly reports regarding professional services rendered and nancial activity at the hospital
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Performed thorough evaluations of materials and equipment to validate their use in treatment and other clinic operations
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Improved relationships between clients by streamlining accounts payable processes
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Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish
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Helped promote and create e cient client customer interactions by analyzing data (remittances)
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Followed up clients gathering their experience while using various companies services
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• Presenting reports to internal/external audiences
• Lead and attend meetings that assess on going requirements
• Keeping up to date with the overall customer experience Dra ing pitches for fellow colleagues to use when communicating with clients
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Moved pallets around the warehouse using forkli s, by hand, delivery trucks, and manual pallet jacks depending on their sizes
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Leicester, UK
June 2013 - July 2014
Customer Service Assistant
Montana Marketing
EDUCATION
Rugby, UK
September 2009 - May 2010
Level 2 BTEC First Certi cate in Business
Bilton High School
Rugby, UK
September 2010 - May 2011
Business Diploma
Warwickshire College
Modules;
- Improving productivity using IT
- Security for IT users
- IT so ware fundamentals
- Presentation so ware
- Word processing so ware
Rugby, UK
September 2010 - December 2011
Numeracy Level 2
Warwickshire College
Rugby, UK
September 2010 - December 2011
Functional Skills (Mathematics)
Warwickshire College
Rugby, UK
September 2010 - December 2011
Functional Skills (English)
Warwickshire College
Rugby, UK
September 2010 - December 2011
Personal Finance
Warwickshire College
September 2020 - May 2021 ISO 45001 Occupational Safety & Health Management System
Rapidly assembled large and small orders for shipping to clients and make the necessary manifest and records
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Used warehouse equipment to o oad incoming raw materials and packaging from trucks and delivery trailers
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Interacted with repeat customers regularly, getting to hear their experience of the services provided by our company Montana Marketing.
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Trained new recruits on customer care ethics and the procedures pertaining to good customer service.
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• Maintained sales report and met monthly quotas
Built rapport with customers by o ering friendly, knowledgeable, and supportive customer service
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• Recommended new products and upcoming events to customers
• Exploring Business Purposes
• Developing Customer Relations
• People in Organisations
SKILLS LANGUAGES
English
Advanced
• Problem-Solving
• Customer service
• O ce administration
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