Galekwe Ramoleko

Email: adqj7a@r.postjobfree.com

Address: Plot 1257 Hospital Road, Mahalapye, PO BOX 3233 Phone: +267********

Date of birth: 10-18-1993

Nationality: Motswana

OBJECTIVE I am pro-active, result oriented and pay attention to detail. EXPERIENCE

Gaborone, Botswana

June 2020 - December 2020

Administrator

Rose Dental

Birmingham, UK

September 2018 - February 2020

Complaints Handler

Research Management Group

Rugby, UK

April 2015 - December 2016

Warehouse Operative

Pertemps

Customer service: Assisted customers with inquiries, issues and concerns by providing relevant information

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• Records Management

• Consistently met my short and long-term targets.

• Handled customer complaints with empathy and composure. Proactively participated in meetings and helped create new practices.

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Submitted monthly reports regarding professional services rendered and nancial activity at the hospital

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Performed thorough evaluations of materials and equipment to validate their use in treatment and other clinic operations

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Improved relationships between clients by streamlining accounts payable processes

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Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish

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Helped promote and create e cient client customer interactions by analyzing data (remittances)

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Followed up clients gathering their experience while using various companies services

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• Presenting reports to internal/external audiences

• Lead and attend meetings that assess on going requirements

• Keeping up to date with the overall customer experience Dra ing pitches for fellow colleagues to use when communicating with clients

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Moved pallets around the warehouse using forkli s, by hand, delivery trucks, and manual pallet jacks depending on their sizes

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Leicester, UK

June 2013 - July 2014

Customer Service Assistant

Montana Marketing

EDUCATION

Rugby, UK

September 2009 - May 2010

Level 2 BTEC First Certi cate in Business

Bilton High School

Rugby, UK

September 2010 - May 2011

Business Diploma

Warwickshire College

Modules;

- Improving productivity using IT

- Security for IT users

- IT so ware fundamentals

- Presentation so ware

- Word processing so ware

Rugby, UK

September 2010 - December 2011

Numeracy Level 2

Warwickshire College

Rugby, UK

September 2010 - December 2011

Functional Skills (Mathematics)

Warwickshire College

Rugby, UK

September 2010 - December 2011

Functional Skills (English)

Warwickshire College

Rugby, UK

September 2010 - December 2011

Personal Finance

Warwickshire College

September 2020 - May 2021 ISO 45001 Occupational Safety & Health Management System

Rapidly assembled large and small orders for shipping to clients and make the necessary manifest and records

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Used warehouse equipment to o oad incoming raw materials and packaging from trucks and delivery trailers

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Interacted with repeat customers regularly, getting to hear their experience of the services provided by our company Montana Marketing.

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Trained new recruits on customer care ethics and the procedures pertaining to good customer service.

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• Maintained sales report and met monthly quotas

Built rapport with customers by o ering friendly, knowledgeable, and supportive customer service

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• Recommended new products and upcoming events to customers

• Exploring Business Purposes

• Developing Customer Relations

• People in Organisations

SKILLS LANGUAGES

English

Advanced

• Problem-Solving

• Customer service

• O ce administration

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