Customer Care Representative

OLAYIWOLA OLUWATOBI MERCY

Address: NNPC Road Apata area, Off Ibadan Abeokunta Road, Oyo State.

Tel: 081******** Email: ********************@*****.*** CAREER STATEMENT

A highly skilled Sociology Graduate well equipped with knowledge of solving Individual and society problems. A disciplined Ambitious, teachable Individual. I am able to provide a high level of compliance to lay down procedures and implementation of strong internal controls. I am seeking an opportunity which will utilize my skills and experiences and leverage my contribution while developing myself. PERSONAL SKILLS

• Ability to work independently in a dynamic environment with little supervision

• Public relation and public speaking

• Resource management

• Good communication skills

• Integrity and Honesty

• Ability to learn fast and master new tasks with great efficiency

• Problem solving skills

COMPUTER SKILLS

Operating System of MS-Dos, Windows Serve and Window 7, 8, 8.1, 10 Application Programmes: Microsoft Office, Microsoft Excel Microsoft PowerPoint. OBJECTIVE

• To work in an organization where my potentials are maximally utilized.

• To Contribute solution to any given problem in the company/society WORK EXEPERIENCE

ISON BPO INTERNATIONAL January 2021— January 2022

BOLA SAADU HOUSE, ISON BPO INTERNATIONAL LIMILTED, 10 Ahmadu Bello Way, GRA, Ilorin

ROLE ASIGNED: Customer Service Representative

Attracts potential customer by answering product and service question

Suggesting information about other product and service

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Give customer information about products and service, takes orders and process returns WAYA MULTI LINK LIMITED September 2020—December 2020. OFFICE 11, WOLEOLA SHOPPING MALL, OPPOSITE T AND K RESTAURANT, ILORIN.

• ROLE ASIGNED: Business Development Executive

Oversee the sales process to attract new clients

Works with senior team members to identify and manage risks

Maintain fruitful relationship with clients and address their needs effectively

Research and identify new market opportunities.

LENS POLYTECHNIC OFFA

Offa, Kwara State (NYSC) December 2019 – October 2020

• Lecturing

• Conducting test and exams

• Preparation of hand out for students

• Ensuring the smooth running of class

PERSONAL INFORMATION

DATE OF BIRTH: 2nd February 1996

SEX: Female

NATIONALITY: Nigerian

MARITAL STATUS: Single

STATE OF ORIGIN: Oyo State

LOCAL GOVERNMENT: Ibarapa

LANGUAGE SPOKEN: English/Yoruba

EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES

• Ekiti State University, Ekiti State 2014 – 2019

• Igboora High School. Igboora, Oyo state 2007 – 2012

• The Apostolic school Idofin Igboora 1999 – 2006

ACADEMIC QUALIFICATIONS OBTAINED WITH DATES

• NYSC 2020

• B.Sc. Sociology 2019

• Senior Secondary School Certificate 2012

• Primary Leaving Certificate 2006

CERTIFICATION

iSON Xperiences certification for customer care representative 2020 HOBBIES

Reading, Researching, Music & Traveling

REFERENCE

MR. IROYE OLAYINKA MR. FELIX OLAYIWOLA

Director, Information, Public Relations and Protocols. Clearing & forwarding, Federal Polytechnic Offa. Apapa, Lagos State

Tel: 080********. Tel: 080********

Contact this candidate