Data Analyst Customer Service
Resume:
Dylisha Gross
Phenix City, AL *****
********@*****.***
Work Experience
Problems Clerk
WALMART DISTRIBUTION - LaGrange, GA
June 2014 to Present
Verified vendor conformance with purchase order to ensure the proper documentation, and correct items are received
•Load and unload trailer with use of forklifts, pallet jacks, dollies
• Conducted assessment of product upon receipt noting any damages, shortages or mislabeled product. Prepared support documentation related to product condition including pictures
• Developed auditing requirements for specific departments that established consistency in data entry
• Examined and designed internal processes and recommended changes to decrease payment and billing errors• Originated training material for call center that led to excellent customer experience
• Train a team of 10 to function independently and efficiently Data Analyst
NCR - Columbus, GA
June 2008 to August 2013
Examine atm machines and corresponding documents for defects faults and any nonconformance occurrence
• Keeps lines up and running by expediting critical parts using a Microsoft Access database and tracking delivery to the line
• Increases available dock space by prioritizing receipt and storage of bulk parts which would otherwise impede the flow of forklifts unloading freight in that area
• Facilitates increased inventory accuracy by identifying problems and doing the necessary research to provide resolutions
• Provides on hand inventory information to management in Excel format daily Logistics Supply Planner/dispatch
T Mobile - LaGrange, GA
May 2004 to June 2008
• Executed daily logistics transactional tasks through efficient planning of shipments and tendering of loads to carriers using e-mail and phone as required
• Scheduled, coordinated and monitored drivers and equipment to ensure daily transportation operations run safely, efficiently and on time
• Maintained computerized dispatch systems, input data and produced reports, assisted in the development, planning and modification of daily schedules as appropriate
• Notified customer service and the operations manager on the status of shipments
• Monitored transportation costs and insures costs are within departmental guidelines
• Maintained constant communication with warehouse operations on appointment arrival, docking activity assignment and capacity
• Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations. If accountable for the work of others, responsible for ensuring their understanding and compliance
Education
BUSINESS MANAGEMENT/LOGISTICS
CHATTAHOOCHEE VALLEY COMMUNITY COLLEGE
2014
Associate's degree
WEST GEORGIA TECHNICAL COLLEGE
2003
LAFAYETTE HIGH SCHOOL
1995
Skills
• Microsoft Office
• Excel
• Reports Documentation
• Strategic Planning
• Warehouse Operations
• Quality Assurance/Control
• Supply Chain
• Time Management
• Result Execution
• Conflict Resolution
• Export/Import Control
• Attention to Detail
• Problem Solving
• Leadership
• Process Improvement
• Quality Control
• Medical records
• Healthcare management
• Logistics
• Microsoft Access
• Freight Experience
• Public health
• Customer service
• Customer support
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