Customer Service Bartender

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

KIMBERLY BAIRD MOUMIN

*** ** ****** ******* *****, Grants Pass, OR 97526 C: 541-***-**** **************@*****.*** I have many years of experience in the hospitality industry, management, bar tending and serving. I am a loyal team player and self starter, reliable and hard working. Outstanding customer service

Extensive wine knowledge

Cocktail list development

Excellent judgment

Conflict resolution techniques

Team management

Meticulous attention to detail

Focused on customer satisfaction

Skilled multi-tasker

03/2014 to 07/2017 Bartender / Server

The Bohemian Grants Pass, OR

Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Performed closing duties including cleaning, sanitizing and replenishing. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.

Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. 01/2013 to 12/2014 Bartender/server

The Rivers Edge Grants Pass, OR

Effectively communicated with team members to maintain clearly defined expectations.

Fine dinning, high volume, bar tending and serving, large and small parties. Extensive wine and liquor knowledge.

02/2012 to 01/2013 Manager/bartender

Minnelique Djibouti, Djibouti

Provided a high level of product and leadership support to representatives and customers.

Effectively communicated with team members to maintain clearly defined expectations.

Scheduling, training, mentoring of servers/bartenders and staff. 10/2007 to 08/2011 Manager, server/ bartender

Red Fish Blue Fish/ Fairway Sports Page Pub Palm Harbor, FL Successfully trained and managed the activities of 11+ staff members. Resolved customer questions, issues and complaints. Developed, implemented and monitored programs to maximize customer satisfaction.

High volume bar tending and serving. Inventory and ordering and accounting. 09/2003 to 08/2007 Bartender / Server

The Westin innissbrook Palm Harbor, FL

Delivered quality food and beverage service to guests in a responsible manner. Maintained full knowledge of all menu items, contents and preparation methods. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.

1994 Certifiacte: Mixology

Portland Bar tending Accademy Portland, OR, USA

2001 Bachelors: Hospitality Management

Western Business College Portland, OR, USA

Worked for United Nations Development Program bringing clean water system piping to Djibouti, Africa.

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