Support Agent Control Operator

FLORENCE FOUST

Greensboro, NC ***** 336-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Enthusiastic individual eager to contribute to team success through hard work, detail-oriented and excellent organizational skills. Motivated to learn, grow and excel in the digital marketing industry.

SKILLS

● Able to demonstrate leadership skills to

ensure various jobs are completed

according to required deadlines

● Experienced in collaborating with various

department associates to achieve

completion of all projects

● Proficient in prioritizing duties in fast-paced

environments

● Time Management

● Analytical

● Problem solver

WORK HISTORY

Stay At Home Mom/Homemaker, 08/2020 to Current

Home – Greensboro, NC

● Took on the responsibility of homeschooling and managing household tasks due to the COVID- 19 pandemic

● Created daily schedules in order to complete each task successfully

● Took advantage of extra time to learn new skills and strengthen old ones

Order Picker, 01/2020 to 08/2020

Gold Medal International – Greensboro, NC

● Packed hosiery products using order tickets as directed by company specifications

● Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport

Cashier, 05/2019 to 09/2019

Greensboro Grasshoppers – Greensboro, NC

● Provided excellent customer service to all game attendees

Benefits Coordinator, 01/2019 to 05/2019

Aflac – Greensboro, NC

● Communicated benefits plans to participants in easy-to-understand terms in order to educate each one on available options

Operations Associate, 06/2016 to 02/2018

PBM Graphics Inc. – Greensboro, NC

● Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints

● Oversaw digital printing projects by planning and coordinating with different department heads

● Assisted Head CAD Programmer in creating design layouts for different printing jobs as well as worked with outside vendors who specialize in building printing tools solely based on these CAD generated layouts

Master Control Operator, 05/2008 to 10/2014

Tribune Media Co – High Point, NC

● Oversaw the flow and quality of on-air content streaming via television automation system

● Strategically revised program logs for live programming events to prevent technical errors from appearing on air

● Made quick decisions to resolve any on-air technical errors

● Contributed to the implementation of two different television automation systems

EDUCATION

Bachelor of Science: Industrial And Systems Engineering, 06/2010 North Carolina A & T State University - Greensboro, NC

Associate of Applied Science: Computer Programming, 12/2003 King's College - Charlotte, NC

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