Customer Service Representative

Alice Lam

Phone: 647-***-**** Email: *********@*****.***

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Objective: To obtain a position as a Customer Service Representative HIGHLIGHTS OF QUALIFICATIONS

Over 10 years of experience in customer service and client support and sales functions; successful in both direct customer interface and high volume contact centre environment

Proven ability to identify business opportunities to promote marketing offers and sell products and services

Professional telephone manner with an aptitude for sales and ability to overcome objections; thorough and dependable in follow-up and providing accurate information in a timely manner

Reliable, honest, punctual and committed to carrying out all duties to fruition.

A fast learner and skillful problem-solver with demonstrated ability to learn, understand, interpret and apply policies and procedures

High flexibility and adaptability in handling changes in a dynamic work environment, collaborating with others and adhering to a rotating shift schedule

Energetic and self-motivated; effectively utilized initiative to analyze and promote efficiency

Excellent communication skills with the ability to create clear and concise correspondence; strong interpersonal skills displayed in daily interactions with internal and external clients

Languages: English, Mandarin and Cantonese

Computer proficiency: MS Word, Excel and internet applications. SPECIAL ACHIEVEMENT

Numerous awards for perfect monthly attendance and punctuality

Sales award from Bank of America

Awards for long term service

WORK EXPERIENCE

Inbound Customer Service Representative

Zedd Customer Solutions Inc. - Toronto, ON

Certified completion of Zedd's RBC Balance Protector Premiere Plus Training Program.

Processed credit card activation phone calls.

Promoted RBC insurance products and meeting goals. May 2016 -

April 30,

2021

Trilingual Customer Service- conducting phone surveys in English, Cantonese and Mandarin

Custom Research & Consulting, Market Probe Canada, Etobicoke, ON

Successfully completed market survey projects in multi-languages by conducting phone surveys successfully meeting the designated number of samples.

Achieved satisfactory rating from manager and project owners. April - July

2015

Telemarketer and Customer Service Representative

In and Outbound Call Centre, Gemma Communications LP, Toronto, ON

Promoted products and services to customers and provided client support

Numerous awards for sales, perfect monthly attendance and punctuality 2013`- 2014

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Telemarketer and Customer Service Representative

In and Outbound Call Centre, Simpro Solutions, Toronto, ON

Promoted products and services to customers and provided client support

Secured heating service contracts in a professional manner

Designed sales scripts and organized tools to improve performance

Numerous awards for perfect monthly attendance and punctuality 2011 - 2012

EDUCATION

Computer Software Ms Word, Excel

Self-learned and continuous on-the-job training by companies served

“Learning for Success” Customer Service Training

Bank Of Montreal

Life Insurance Underwriting Certificate

L.U.A.C. Certification

Cosmetic Retailing Programme Certificate

Centennial College of Applied Arts and Technology, Scarborough, ON REFERENCES AVAILABLE UPON REQUEST

Contact this candidate