Service Representative Customer
Resume:
Lynn Young
Phoenix, AZ *****
************@*****.***
CAREER PROFILE
Hands on experience in assisting clients by employing compassion and tact. Able to handle adverse situations with great precision. Demonstrated ability to manage unique situations appropriately.
QUALIFICATIONS
Excellent ability to communicate effectively with a wide range of customers
Process and generate bills, accept cards and cash for payment of the same
Handle POS and balance cash drawer on daily
Fast learner with excellent time management skills
Ability to pay strict attention to detail and a good listener with sound decision making skills
WORK EXPERIENCE
Customer Service Representative Dec 2021 to Jan 2022
Teema Group
Assisted low-income applicants with discounts on internet and phone services through the affordable connectivity program and Lifeline
Customer Service Representative Sept 2021 – Nov 2021
Pearl Interactive
Received inbound calls from veterans and assisted them with making appointments for various services
Customer Service Representative June 2021 to Sept 2021
Maximus Federal
Received inbound calls from consumers inquiring about Marketplace insurance
Enrolled consumers in Marketplace insurance plans
Troubleshoot problems as they arise
Customer Service Representative Mar 2021 to April 2021
State of Arizona
Assigned eligible individuals up for Medicaid.
Customer Service Representative Oct 2020 to Jan 2021
Maximus Federal
Received inbound calls from consumers inquiring about Marketplace insurance
Enrolled consumers in Marketplace insurance plans
Troubleshoot problems as they arise
Customer Service Representative
Pearl Interactive Mar 2020 to Aug 2020
Received inbound calls to take information for the census applications
Answered questions regarding the census in general
Customer Service Representative
Peckham, Inc Oct 2019 to Nov 2019
Providing customer support through phone, email, and other methods of communication.
Identifying, documenting, and prioritizing customer requests.
Lynn Young
Phoenix, AZ 85018
************@*****.***
CERTIFICATIONS
Health, Sickness, and Life Insurance License 2021
Fingerprint Clearance Card, exp 2025
Peer Support Certification 2013
EDUCATION
Carrington College - Mesa, AZ- Certificate in Medical Billing and Coding 2011
Liberty University - Lynchburg, VA- Humanities and Social Sciences, Completed 6 credits 2003
Mercer County Community College, West Windsor Township, New Jersey- Completed 63 credits 1998-2002
Lakewood High School - Lakewood, NJ- High School Diploma 1975
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