Pharmacy Technician Relations Specialist

Tiffani Naomi Spence

*** ******** ** ***** ****, TX 78664

***************@*****.*** (primary) **************@*****.*** (secondary) Phone: 512-***-****

Objective My objective is to provide others with the knowledge and skills of starting a career as a successful pharmacy technician.

Skills • Nationally certified with the Pharmacy Technician Certification Board and Registered with the Texas State Board of Pharmacy

• Trained with compounding medications

• Typing rate of 65 to 70 WPM

• Knowledgeable with the usage of Microsoft Word, Microsoft Excel, and PowerPoint

• Thoroughly experienced with multiple pharmacy software including: Intercom Plus, QS1, Framework, and Docutrack

• Familiar with Brand/Generic drugs names and Class, and Usage

• Third Party Billing w/ in state and out of state Medicare, Medicaid, and Private Prescription Drug plans

• Ability to lead and communicate exceptionally well with others and adapt to any environment

• Problem Solving, meeting deadlines, making executive decisions, and working in intense, pressured work conditions

Education Round Rock High School

Class of 2002

• High School Diploma (Early Graduate Program)

National Institute of Technology

Class of 2005

• Graduated with a certificate in the Pharmacy Technician program Austin Community College

January 2007 to May 2009

• Completed 20+ credit hours of my basics towards a degree in Elementary Education Texas State University San Marcos

January 2009 to August 2009

• Completed 20 credit hours towards a degree in Elementary Education Experience

Tarrytown Expocare Pharmacy

8500 Shoal Creek Blvd, Austin, TX 78757

Supervisor: Amanda Larson, Triage Department Manager, 512-***-**** Pharmacy Technician (Customer Relations Specialist) May 2020– Current

Placed in leadership for managing, maintaining, and advocating for all clients in the Northeast Region by taking escalated calls and handling intricate situations in order to retain new and existing Facilities onboarded with our Pharmacy. Also required to train new hires. Helped to create and implement new streamlined process for adding new admissions to pharmacy database. Secondary responsibilities include triaging all incoming calls to fully resolve all needs of our doctors and nursing staff. Receiving 60-70 incoming calls a day including but not limited to billing insurance questions, missing medications, incorrect prescriptions, refill authorizations, customer service concerns, etc. Lonestar Circle of Care Pharmacy

2423 Williams Dr Suite 109, Georgetown, TX 78628

Supervisor: Corbin Ferrell, Pharmacy Director, 512-***-**** Pharmacy Technician

July 6, 2015– May, 2020

Responsible for assisting patients with their medications by filling their prescriptions, answering their questions and/or contacting their physicians on their behalf; resolving problems with patients and their insurance; inventory of pharmacy drugs.

Walgreens Pharmacy

1610 North Main Street, Taylor, TX 76574

Supervisor: Jina Morris, Pharmacy Manager, 512-***-**** Senior Pharmacy Technician

January 6, 2006– July 3, 2015

Placed in leadership of approximately 8-10 technicians. Responsibilities include resolving escalated patient concerns and in-depth billing issues. Also responsible for assisting patients with their medication needs by filling their prescriptions, answering their questions and/or contacting their physicians on their behalf; resolving problems with patients and their insurance; inventory of pharmacy drugs; compounding medications; making the schedule for 8-10 technicians of the pharmacy; training of new technicians; in charge of MTM’s

(Mediation Therapy Management); and assisting pharmacist with any other aspects of the pharmacy that need attention.

Seton Medical Center Austin

1201 West 38th Street, Austin, TX 78705

Supervisor: Andrew Mullins, Technicians Supervisor, 512-***-**** Pharmacy Technician I

September 6, 2012– July 12, 2013

Responsible for order entry of doctor and nurse orders; filling medications for the patients; delivery of medications; inventory of narcotics in the omnicells of the hospital; compounding medications if needed; and assisting the pharmacist with any other aspects of the pharmacy that need attention.

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