Rio Bravo Customer Service
Resume:
Jose Chavez
Phar Tx *****
************@*****.***
EXPERIENCE
Welldex Industries, Mcallen Tx - Cycle Count Coordinator 04/2014 - 12/2020
● Simplified shipping and receiving processes, which boosted productivity 98%.
● Alternated goods in inventory by observing a first-in/first-out approach to keep shelves organized and properly stocked.
● Kept all documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery. Interlink Trade S, Mcallen Tx — Customer service Specialist 03/2011 - 02/2014
● Offering internal and external customers first-rate customer service to maximize satisfaction and business success.
● Reinforced established quality control standards and followed procedures for optimal customer interactions.
● Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
● Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Panasonic Mexico, Reynosa Mexico — Warehouse Supervisor 04/2007- 10/2010
● Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
● Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
● Managed scheduling and task delegation for 12 member warehouse team.
● Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
● Tracked production and quality control systems to proactively identify deficiencies.
● Handled freight and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
● Managed merchandise inventory transactions.
● Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
● Supervised shipping and handling operations.
SKILLS
Warehousing functions,
Shipping and receiving.
Supervision.
Customer Service.
Flexible and adaptable.
● Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
● Maintained high levels of accuracy in daily operations. Welldmex Industries, Reynosa Mexico — Quality Control Supervisor
03/2005- 04/2007
● Provided observations, took measurements and performed tests at various stages according to the quality control plan.
● Managed and archived quality documentation and participated in internal and external quality audits.
● Devised specifications for processes.
● Updated quality control standards, methods and procedures to meet compliance requirements.
● Improved quality processes for increased efficiency and effectiveness.
● Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
● Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
● Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
● Validated new methods and equipment to properly integrate improved strategies into quality control processes.
● Rejected defective products and approved correct products. Valeo Electronics S, Reynosa Mexico — Inventory Analyst 04/1995- 06/2005
● Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
● Collaborated with Manager Material to effectively cut down on defective items in storage and in shipments.
● Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
● Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
● Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
● Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
● Alternated goods in inventory by observing a first-in/first-out approach to keep shelves organized and properly stocked.
● Simplified shipping and receiving processes, which boosted productivity 98%.
● Leader on the completed physical inventory counts each year. EDUCATION
Universidad ICN, Rio Bravo Tam — Bachelor
06/1993 - 12/1997
Industrial Administrator Engineer
CBETIS #73, Rio Bravo tam — Technician
08/1981 - 06/1984
Professional Technician in handled food
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