IT Support Technician

AMIR STRATTON

Nashville, TN *****

************@*****.***

615-***-****

LinkedIn URL

https://www.linkedin.com/in/amir-stratton-1092921b5/

Install, Download, certified, cert, experienced, hardware, software, updating, database, Ip address, Ip addressing, storage, network, Networking, CMD, Apple, Mac OS, IOS, SSD, Memory, Replace, DNS, remote network, teamwork, share, kind, install OS, reinstall, help desk technician, calls, calling, domain, modem, gateway, Microsoft word, Google chrome, file explorer, windows 7, windows 8, windows 10, windows 11, antivirus, prevent, prevention, desktop, laptop, server, Wi-Fi. Ethernet, monitor, OneDrive, Microsoft teams, expert, enterprise, USB. Customer Service, Microsoft, Windows Update, Support, Helpdesk, Tickets, Users, Remote desktop, Active directory, fix, fixes, setup

Experience

IT Support Technician, RL Professional Services, SEPT 2020 – PRESENT

Utilize Remote Desktop to assist customers and document interactions and findings using ticketing system. Resolve issues via in-person, over the phone, and email with an 85% resolution rate. Troubleshoot, test hardware, and run command prompt repair commands to repair corrupt files in Windows.

Diagnose and resolve common issues related to Microsoft O365, Windows OS, VPN, Active Directory, Bit-locker, and deploy applications and windows updates via Microsoft SCCM.

INVENTORY SUPPORT, CARMAX, AUG 2020 – JAN 2022

Recognized and corrected errors in automation, logged records in a database of inventory, and reconciled actual stock count to computer-generated reports.

Responded to tough customer situations with patience, answered phone calls resolved customer concerns, and investigate problems using handheld mobile device.

Education

Degree / Date Earned

School

Computer Networking Degree, Gwinnett Tech Community College Jan 2020 - Present, Lawrenceville, GA

High School Diploma, Memphis Virtual School

Aug 2015 - May 2019, Memphis, TN

Skills

Troubleshooting hardware and software issues • Installing and configuring software • Installing and configuring Operating Systems • Configuring VDI and VPN • Imaging and re-imaging computers • Knowledge of computer programming • Cloning computer hard drives • Setup and configuring new network equipment • Reassembling computers and other technology

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