Information Security, Cybersecurity, Disaster Recovery, ITIL, Incident
Resume:
KYLE NIX, MBA, CISM, CDPSE, CIMP, ITIL V*
DIRECTOR, ARCHITECTURE & INTEGRATIONS
DETAILS
********@*****.***
LINKS
linkedin.com/in/kyle-nix
SKILLS
Organizational Maturity
Deep Business Acumen
Transformational Leader
Strategy & Vision
Client Success
Program Management
Project Management
Personnel Management
Contracts Management
Financials & Forecasting
Communications
Customer Service
Problem Solving
Technical Acumen
Detail Oriented
Process Improvement
Superior Documentation
Operational Excellence
MEMBERSHIP
ISACA
ISSA
Identity Management Institute
LANGUAGES
English
Spanish
PROFILE
Positive multiplier - dedicated to (and passionate about!) organizational development and maturity. Demonstrated successes in delighting clients, managing all aspects of service delivery and ensuring efforts align with client success strategies. Skilled at developing and refining enterprise processes & procedures, socializing, influencing, and achieving desired outcomes. Accoladed for mentoring and leading cybersecurity engineers and architects, instilling world-class quality into all phases of technical delivery & project management (planning, execution, schedule/budget management, staffing, risk management, and documentation).
Hallmark qualities - I improve and mature all aspects of my engagements, teams, relationships, and accountabilities - multiplying effectiveness, productivity, and quality throughout. A seasoned leader, able to leverage deep business acumen to develop strategy and lead execution – unafraid to tackle difficult decisions, skillfully influencing and negotiating across all levels of the organization. Demonstrated successes in leading complex, transformational IT projects with cross-organizational impacts – both within and without the IT sphere.
Key Skills:
Organizational Maturity
Deep Business Acumen
Transformational Leader
Strategy & Vision
Client Success
Program Management
Project Management
Personnel Management
Contracts Management
Financials & Forecasting
Communications
Customer Service
Problem Solving
Technical Acumen
Detail Oriented
Process Improvement
Superior Documentation
Operational Excellence
EMPLOYMENT HISTORY
Director at Creative Breakthroughs, Inc. (CBI), San Antonio, TX
September 2018 — February 2022
●Slashed client escalations and consistently delighted clients (with -zero- formal escalations over a 2+ year period), delivering stellar quality across all types of Professional Services engagements.
●Senior leader of high-performing Service Delivery department (managing leaders/people managers & architects; ~30 resources in direct reporting structure), exceeding revenue targets and quality/satisfaction expectations.
●Superior communications skills (verbal and written), leading the Professional Services organization to achieve world-class documentation and project deliverables.
●Acted as a technical Project Manager, leading complex technical delivery projects and overseeing all phases/aspects (planning, budget, timelines/milestones, risks, resources, KPIs, documentation, etc.).
●Transformed CBI's overall technical project delivery methodology, establishing an ITIL-based approach, implementing quality control standards, and introducing world-class documentation requirements.
●Established and built an effective technical leadership structure, selected/hired dynamic leaders to execute the leadership strategy, and matured the leadership team in all aspects of people/process/technology management.
●Demonstrated business and financial acumen by maintaining accurate project/practice financial management, developing actionable forecasting tools/methods, and elevating the PSA tool's management and functionality.
●Technologies/products installed/integrated, upgraded, and/or managed by resources under my purview include: EDR, DLP/Data Protection (and Classification), SIEMs, Vulnerability Management, Firewalls/Proxy, Network Security, Identity & Access Management (PIM/PAM) - including CrowdStrike, Proofpoint, Forcepoint, Symantec EDR/DLP/MSS, PKWare, Boldon James, CyberArk, SailPoint, Saviynt, Palo Alto, Check Point, Cisco, Splunk, Elastic, etc.
Information Security Consultant (Centrify Engineer) at HireVergence (on behalf of Optiv Security), Atlanta, GA
January 2018 — September 2018
●Accoladed as the senior member of a security consulting team (working both onsite & remote), helping the client achieve their Identity & Access Management security objectives.
●Nurtured, developed, and maintained a strong client relationship (via optimal status/effort reporting, detailed documentation, and targeted technical communications).
●Functioned as a Centrify Engineer, supporting a large global project (>15,000 endpoints worldwide); accountabilities included: Installation/configuration of agents and access (roles/rights, etc.); troubleshooting & validating server Centrify Agent deployments (mass deployment efforts); supporting global Engineering teams, providing expert escalations & troubleshooting assistance; documenting best practices, educating customer teams as required.
AVP, Infrastructure Support Manager at The Capital Group Companies Global, Inc., San Antonio, TX
September 1998 — April 2017
●Accountable as leader of three (3) high-performing global teams (25 resources – blended associates & contractors) – with technical, infrastructure, and security focuses.
●Exceeded operational KPIs for 20+ Best of Breed enterprise toolsets (Security, IAM, PIM/PAM, Vulnerability Management, other), including CyberArk, Centrify, FireEye/Mandiant, Qualys, Symantec DLP, SailPoint IIQ, Okta, Oracle Identity Suite (OIA, OIM, OES, ESSO), RSA SecurID, Request Tracker for Incident Response (RTIR).
●Led a multi-year, ~$6M security initiative to modernize security protocols, affecting 200+ application teams and more than 800 discreet applications – socializing, negotiating, communicating, coordinating, and driving innovative technical solutions to meet project requirements; project successfully completed with no impacts to clients/customers, and achieved all KPIs.
●Architected and led a CISO-mandated IT-wide security/compliance process (program) to bring the entire IT compute space into patching compliance within 24 hours of any critical OS patch being released. This required extensive coordination, collaboration, and relationship-building across the IT organization (and their customers) – but within 10 months, all of the IT infrastructure (servers) were effectively and consistently patched within the 24-hr SLA, month after month.
●Superior communications skills (verbal and written), with demonstrated ability to effectively communicate to all levels of the organization (technical, non-technical, users or C-Level executives).
●Achieved high compliance to Security Standards / Operating Procedures across complex technical domains via monitoring & enforcement.
●Significantly mitigated enterprise risk by conducting Privileged Access Reviews (PAR) and subsequent remediation requirements.
●Reduced enterprise attack surfaces / vulnerabilities by representing infrastructure/systems in mission-critical enterprise Threat Modeling exercises.
●Consistently demonstrated full operational recovery capabilities during annual Disaster Recovery Exercises (DREs) for noted product portfolio (20+ apps).
●Reduced business impacts by promoting robust, standardized change management policies across function areas (as ITIL / Service Management champion).
●Drove operational excellence across noted product portfolio, increasing stability, reliability, monitoring, and performance.
●Sustained an impeccable uptime record for product portfolio.
●Participated in designing, implementing, and maintaining business continuity/disaster recovery plans (FINTECH infrastructure and operational).
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EDUCATION
MBA, Business Administration and Management, IT,
Western Governors University, WGU of Texas
Bachelor of Science, Information Technology Management,
Western Governors University, WGU of Texas
CERTIFICATIONS
Certified Information Security Manager (CISM), ISACA
Certified Data Privacy Solutions Engineer (CDPSE), ISACA
Certified Identity Management Professional (CIMP), Identity Management Institute (IMI)
ITIL Foundation Certificate in IT Service Management (v3), Axelos
PMP **Anticipated achievement by 07/2022**
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