Customer Service Correctional Officer
Resume:
DOMINIQUE RIVERS
***************@*****.*** 908-***-**** Rahway, NJ 07065
Summary
Dedicated and hardworking professional with experience in customer service and de-escalation training. Skilled in team leadership, training and development, as well as development and implementation of all protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Skills
Ethical standards of conduct
Microsoft Office
Data Entry
Relationship Skills
Information Management Skills
Booking procedures
Customer Service
File and record maintenance
Observation Skills
Negotiation Skills
Experience
Northern State Prison Newark, NJ
Correctional Officer
11/2017 - Current
Answering Phone calls.
Monitored/Write daily reports of activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Maintained clear and open communications with facility areas to support safe operations.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Rutgers State University Newark, NJ
Security Officer
10/2015 - 10/2017
Ensure the safety of persons and protect property at Rutgers University.
Write daily reports
Enforce the parking rules and regulations of the University.
Observe, recognize and report conditions that adversely affect public safety.
Guarded restricted areas to prevent unauthorized entry.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Answer Phone calls.
Assist Employees and Students with any problem.
PSEG Corporations Newark, NJ
Security Officer
03/2015 - 10/2015
Maintain environment safety.
Partnering with a team of employees to guard entrances.
Signing visitors in and out of the facility.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Documented security-related situations and submitted in-depth reports to superiors.
Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
Lexus of Edison Edison, NJ
Customer Service Associate/File Clerk
05/2013 - 03/2015
Assist with accounts payable work load.
Researched resolutions, contacted necessary companies and responded back to customers via phone, mail or fax as follow up.
Verified order information against system data to prevent errors.
Ran daily incoming financial reports for managers to use in operational planning.
Education and Training
Irvington High School Irvington, NJ
High School Diploma
06/2010
Union County College Cranford, NJ
Some College (No Degree) in Liberal Studies
11/2022
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