Front Desk Medical Manager
Resume:
Tracie T. Fitch
Frederick, MD 21704
Cell 301- 221-5472
************@*****.***
Objective:
As an experienced Medical & Dental Professional, I would like to use my extensive clinical and administrative experience working with a Premier Medical or Dental Office.
Experience:
LaVida Spa
Frederick, MD
Front Desk Supervisor
July 2021 to Present
● Check in/out clients.
● Collect and process payments.
● Answer multi-line phone system
● Maintained strong communication with the entire team from the Owner to the Therapists.
● Responsible for ordering supplies and staying within the set budget given by the Owner..
● Opening and closing the office ensuring everything is in order for the day.
● Call clients to make and confirm appointments.
● Making daily bank deposits.
Clarksburg Dental Center
Clarksburg/Germantown, MD
Front Desk Supervisor
July 2012 to July 2021
● Assisted patients with financial options to include Care Credit, Compassionate Finance, KLEER & In House Financing.
● Responsible for preparing and presenting treatment plans to patients.
● Maintained strong communication with the entire team from Front Desk to Dentist’s.
● Responsible for ordering supplies and staying within the set budget given by the Provider.
● Helped with check in/out, insurance verifications and assisting Front Desk Staff with their needs.
● Responsible for setting up and maintaining the templates for both Dentist’s & Hygienist’s schedules.
● Lead all “morning huddles” and weekly team meetings to include Zoom meetings during the Pandemic shutdown.
● Worked hand in hand with the Dentist’s to hire & train potential employees including writing and placing ads.
● Assisted the Dentist’s with annual reviews of all employees.
● Responsible for filing all insurance claims both paper and electronic.
● Posted daily payments and made deposits to the bank.
● Handled all billing statements and patient questions regarding their accounts.
● Attended extensive COVID-19 training for proper protocol on checking patient’s in safely & proper sanitization procedures. Also training on HIPAA & OSHA procedures.
● Responsible for ordering and setting up UV filters and other “COVID-19” necessities. Maryland Oral Surgery Associates
Rockville, MD
Full Time Senior Patient Coordinator
From February 2000 to June 2012
● Dedicated, dependable, professional Oral Surgery/Dental Receptionist.
● Experienced in all aspects of the dental reception process.
● Skilled in computer appointment setting as well as insurance and billing. Works well independently and as part of a team.
● Updated patient charts with great attention to detail and organization.
● Responsible for answering multi-phone lines.
● Scheduling appointments, verifying insurances, filing insurance claims, medical billing, creating new files, pulling files, documenting files, copying documents and faxing.
● Collect Payments and Co-pays as well as run end-of-day reports and doing daily deposits.
● Check Patients In and Out.
● Proficient with Microsoft Office, Works, Word, Outlook, Medisoft, NextGen, Centricity, Medical Manager & WinOMS.
● Current OSHA Certification.
● Electronic Medical Records Training.
● Supervised and managed the entire front desk staff. Shady Grove Obstetrics
Rockville, MD
Full Time Front Desk Manager
From February 1995 to February 2000
● Front Desk Manager for a large, Five Physician Obstetric and Gynecological Practice.
● Supervised Five Employees on a daily basis.
● Maintained open lines of communication between patients, physician, staff and lab personnel.
● Maintained a working knowledge of medical and computerized terminology exercised to record and interpret patients’ information.
● Collect/process patient’s co-payments and balances daily.
● Provided excellent communication, organizational and time management skills.
● Processed an average of 500 patients on a weekly basis.
● Coordinate daily pharmaceutical issues to verify and expedite a high volume of prescription orders.
● Obtained medical transcriptions from Physicians as well as other Practices
● Maintained confidentiality and all HIPAA requirements when handling patients’ personal medical charts.
● Interfaced directly with a diverse population of patients, responding to various inquiries and concerns.
● Performed a broad scope of clinical procedures, effectively communicating and recording test results.
● Ensured the quality control of lab procedures, equipment functionality and regulatory compliance.
● Obtained patients medical insurance information quickly and accurately.
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