Warehouse Supervisor Customer Service

KATINA JOHNSON

**** ****** ***** **., *********, MD, 21216 • 443-***-**** • *************@*****.***

Professional Summary

The ability to provide and promote excellent work standards. The ability to work and encourage a high level of teamwork to attain client and

customer satisfaction.

Skills

POS systems knowledge Quality controls

Training and development POS software expert

Process improvement Plexis software

Stock management Team management

Outstanding interpersonal skills

Education

Computer Support Specialist - Associate of Applied Science - 2005

Triton Institute - Sunnyvale, CA

Work History

Floor Supervisor - October, 2020 to November, 2021

Floor & Decor Distribution Center - Sparrows Point, MD

Increased profits by setting ambitious sales goals, motivating salespeople, directing improvements in customer service, and [Action].

Analyzed company growth and optimized operational strategies using weekly financial data.

Had a meeting with management to go over work plans and make improvements.

Reduced employee turnover with hands-on leadership and coaching.

Warehouse Supervisor - May, 2019 to October, 2020

Capstone Logistics Llc - Jessup, MD

Evaluated procedures, making corrections and changes as needed to improve safety and comply with regulations.

Worked with management to implement new initiatives and policies and meet production, quality, and safety benchmarks.

Was in charge of all employee resource allocation and scheduling.

Was in charge of inventory records and made sure that all merchandise transactions that affected inventory were properly recorded.

Delivery Driver - February, 2017 to May, 2019

Amazon - Edgewood, MD

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