Customer Service Tech University
Resume:
Christina Perez
Taylor, TX *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Goodwill e-commerce
Goodwill Central Texas - Austin, TX
November 2021 to Present
List e-commerce on Company website & eBay. Meet employee quota required listings. I work within a team. I create listings for products sold online. I provided the writing content to describe listings, optimizing copy for online search, and creating a streamlined layout. I also help improve older listings to maximize sales and ratings. I took pictures of the product I am promoting. I have a basic knowledge of the company and their products, along with relevant work experience of the product. Bail Bondsman
Garcia Bail Bonds - Levelland, TX
September 2012 to August 2019
I preform the intake of new clients, I worked as a representative of the agency. My role was to complete bonding paperwork with an accused person, receive payments and track down the person if he fails to appear in court.
Customer Service Training Manager
AT&T Cingular Wireless - Lubbock, TX
December 1998 to September 2001
Provided Customer Service Training to new employees. Provided a 12 week class instruction. Supervised up to 50 new employees. I provided training for employees who assist customers on the telephone, or online. I ensured that the training program in place met the needs of existing and new staff. As company expectations change or policies are created, I ensured that the appropriate staff members receive relevant training so that they can perform according to company expectations. I processed feedback and evaluated the effectiveness of training programs. I worked to modify existing programs to improve them or create new programs. I reviewed potential training materials that they may use and producing new training materials.
Customer Service Representative/Call Center
AT&T Cingular Wireless - Lubbock, TX
December 1996 to September 2001
Assisted customers with billing issues, applied adjustments as needed, offers promotional plans & phones to customers. Applied payments to accounts. I interacted with multiple online systems while speaking with customers. Met service objectives in a fast paced call center environment. I was available to work day, evening, night, weekend and/or split shifts if required. ER Paramedic
Texas Tech University Health Sciences Center - Lubbock, TX August 1996 to May 1999
Preformed BLS in the Emergency Department setting. I was responsible for assisting the RN and Physician with patient care, carrying out delegated tasks within their scope of practice. I was responsible for carrying out patient reassessments and potential stabilization of critically ill or injured patients following medical director protocols. I was responsible to maintain a standard of care in a holistic, family centered and individualized manner. I was responsible for maintaining quality cost effectiveness and guest relations.
Surgical Technologist
Covenant Health - Lubbock, TX
January 1996 to September 1998
Assisted in Cardiac Catheterization Laboratory under Cardiology Associates of West Texas. I assisted the medical team with preparations for surgical procedures and during the procedure. Prepares equipment, instruments, supplies, operating room, and patients and ensure sterile field. I coordinated the preparation and disposal of specimens and delivery to laboratory according to procedures. I maintained inventory of sterile supplies. I maintained ORT & CST certification. Electrocardiogram Technician
Covenant Health - Lubbock, TX
January 1996 to September 1998
Performed EKG's on Cardiac Cath patients. Responded to code Blue's accordingly. Interpreted readings, transcribed into patient's medical record. Adhered to HIPPA guidelines. Education
Bachelor's degree in Healthcare Reimbursement
Ultimate Medical Academy-Tampa - Tampa, FL
May 2015 to August 2019
Associate in Science (AS) in Paramedic-EMT
Texas Tech University Health Sciences Center - Lubbock, TX August 1998 to May 2001
Associate in Science (AS) in Electrocardiogram Technician Texas Tech University Health Sciences Center - Lubbock, TX August 1997 to May 1999
Associate in Science (AS) in Surgical Technology
Texas Tech University Health Sciences Center - Lubbock, TX January 1997 to May 1999
Skills
• ICD-9
• CPT coding
• Medical terminology
• Documentation review
• Customer service
• Customer service
• E-commerce
• Insurance verification
• ICD-10
• Anatomy knowledge
• Hospital experience
• Medical coding
• Medical billing
• Physiology knowledge
• Sterile processing
• Guest relations
• Aseptic technique
• Medical records
• HIPAA
• ICD coding
• Medical office experience
• Quality assurance
• EMR systems
Certifications and Licenses
Medical Coding Certification
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