Umesh Gupta

adqie9@r.postjobfree.com

Contact No: +91-750*******

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development And help me to achieve personal as well as organizational goals, where I can utilize my training and skills in a high-level Professional zone.

Work Experience.

Khati Solution Pvt Ltd. OYE! Rickshaw.(Sep 2021-Till Working) Sr.Operation Associate

Identified gaps in processes, and suggested methods for improvement.

Coordinated, and implemented projects for auditor and examiner evaluations.

Analyzed financial data to determine improvement efforts.

Performed strategic planning, execution, and finalization of Hub audits.

Reviewed audit reports for submission to the inspector general and advised on audit recommendations and internal controls.

Established Fraud triggers for internal control systems by updating audit programs.

Compiled internal procedures by examining reports, processes and documentation.

Developed and implemented corrective actions to bring business areas in line with standards.

Analyzed accounting systems for efficiency and effectiveness.

Completed planning and fieldwork and for audit engagements.

Established alternative audit, accounting and internal control procedures and recommended process improvements to aid clients in addressing deficiencies.

Managing a fleet of 5k delivery partners.

Optimizing CPO and EPH

Working on different projects as Daily Slot Delivery Partners

DPs conversion on the platform

Maintaining the average EPH and EPD for every Delivery Partner in the cluster. 1. Fleet Manager South Delhi- Promoted in Nov-2021

Monitor real time service levels and schedule adherence.

Merchant & Customer experience Issue.

Ensure proper collaboration among multiple delivery fulfillment center’s (Hub).

Prepare delivery and inventory reports and manage inventory

Fleet Issues- ground level issues who break the ground fleet- always pickup queries timely and resolve them.

Working according to locality supply matrix based Data- wrapped it up

Sourcing thru Digital Physical external Circumstances.

Used time-management and prioritization skills to ensure project deadlines were met. •

Compiled reports of project status. • Ensured spreadsheet data was accurate, complete, and followed company guidelines.

Performed troubleshooting, escalating, and follow-up of work issues •

Supporting the Project Manager in all aspects of tracking and management. •

Managing India’s Largest Delivery Partner Onboarding Center (Before Covid-19 First wave) •

Maintaining Quality and Training parameters

Cost Metrics management with new initiatives.

2. Team Leads/Supply/Assets Management (Faridabad) Promoted in May-2019

Maintaining leads supply through different online/Offline channels for North-1 •

Maintaining assets supply for North-1. •

Coordinating with Hiring Agencies for leads and supporting them with their payouts and other queries. •

Hiring new Agencies for new supply.

3 .Zone Center Head – Promoted in November,2018

Managing India’s Largest Delivery Partner Onboarding Center.

Assets inventory management which included steady procurement and supply to new onboards.

Onboarding and Coordinating with Manpower Agencies for new Delivery Partner Onboarding

Field Sourcing for New Delivery Partners

Hiring Metrics – depending on locality Login dip and Shutdown.

Maintaining Quality and Training parameters – NHT and QC 4. Rider Support executive at Zomato (June 2018- Nov 2018)

Onboarding new candidates for Food Delivery (70-80 daily)

Quality Check of the documents. •

Assets Distribution and managing the inventory stock. Projects Undertaken

configuration. Work on Fraud like Ming Fraud, Distance fraud,Cx & Cx Fraud.

Vodafone Zomato project- We provide Supply manpower for sim card home delivery and activation process.

Magnum Zomato project- we deliver Magnum Ice cream from vendor to Merchant then merchant to customer.

Currently working in Zomato Premium programmer Project- to improve the customer service more and better. Result Services Pvt Ltd. (Dec 2015 - Apr 2018)

Sr.TechnicalSupport Executive (Maruti Suzuki account)

Responsible for Technical resolution on loyalty programs of Maruti Suzuki (Autocard, MyNEXA & Pragati commercial channel).

Managing flow of information between client, client subsidiary & company or Data Analysis like a variance report.

Troubleshooting technical queries of client subsidiaries (All India Maruti Suzuki dealership network).

Share MIS Report on daily Basis (by using V-Lookup, Pivot Table, various formula etc.) & Quality Control of and maintenance of various sections.

Coordinating with the technology, product, operations with the time frame and teamwork.

Driven process of administration work and handling reports and making frame models of admin work.

Team Leading, making work through different modes, sharing work responsibilities with the team or making reports

(daily, weekly & monthly).

Qualification

10th from Govt Boys Sec School Delhi CBSE 2009- 2011.

12th Sarvodaya Vidyalaya, Delhi CBSE 2011-2013.

B.Sc Program Swami Avadhutanand Mahavidyalaya, BhagyaNagar Khiriya Mainpuri (2014-2017)

MBA Swami Vivekanand Subharti University (2017-2019) Certification.

Hardware & Networking Diploma From Jetking

Personal Details.

Date of Birth : 19th Jan 1994

Hobbied : Traveling & Watching Motivational Videos

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