Customer Service Representative

April Thompson Howard *****.********.******@*****.*** 6358 Hwy 1760 Louisa, Ky. 41230

Telephone: 606-***-**** Cell: 606-***-****

BUSINESS SKILL-SET

●Excellent Communication Skills

●Provide leadership skills while working with others

●Assist New and Existing Clients

●Exceed in Sales/Service for all client base

●Dependable, Hard Working and Punctual Individual

PROFESSIONAL EXPERTISE

Customer Service Representative, Remote, Sutherland Global Services, January 2022 to present

Customer Service Representative Technical Support for Cox Communications

Retail Merchandiser, Merchandising, Anderson Merchandisers, Jan. 2021 to June 2021 temporary job

Retail Merchandiser, Reset Specialist Crossmark January 2018 to December 2019

Cashier/Management Save-A-Lot Louisa, KY March 2016 to October 2017

Provided excellent Customer Service Solved problems Retail Cash Control /Inventory Control Training Manager /

Produce dept. Assisted customers with purchase decisions

General Manager, Goodwill Louisa, KY. May 2014 to March 2016

Provided excellent customer service. Managed store with hiring, firing, day to day paperwork, deposits, daily operations, cash/ inventory control, handled all customer issues and wellness.

General Manager Coleman & Appalachian Oil Louisa, KY 1993 to 2009

Provided excellent customer service Fuel Sales in excess of $1 million per month Inventory/Cash Control Daily Deposits and paperwork. At one point I had to build this business from the ground up, within one month retail sales were more than ever.

Education Lawrence County High School- Diploma-1992 Louisa, KY

Big Sandy Community Technical College Associate Degree-Business-1999 Prestonsburg, KY

FUN FACT: I WAS TIME MAGAZINE PERSON OF THE YEAR. 2006

REFERENCES

Jeanetta Stambaugh, past coworker, 606-***-****

Martha Goble, caretaker for her mom, 606-***-****

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