Office Assistant Support Analyst

Vaishali Patel

QA Specialist / Technical Support Analyst

● 8 Years of experience in Mobile Testing (iOS and Android), Bug reporting/maintaining test plans. Interfaces with developers and project teams to resolve complex application issues. Have worked extensively on teams that operate using Agile/Scrum methodologies ● Experience in CMS based products testing (Sitecore)

● 5 Years’ of experience on technical support, metadata quality validation using XML, XSLT, Bash and SQL queries

● 5 years’ of experience in troubleshooting and analyzing reported issues and providing the right solution to clients (Zendesk support system)

● Knowledge within 2 months of hands on project work on Python data validation ● Recently completed SQL Server Course, LIIT (11/2018) - Querying Data with Transact-SQL & Developing SQL Databases

EXPERIENCE:

Amazon Fresh LLC: Worked as a Picker/Receiving in warehouse for six months until March 2021

Net-A-Porte: Worked as a Packer in warehouse for about one year in 2019

Verizon: Worked as a QA/Technical Support for about four months contract in early 2019

Dollar Zone, Uber, Soccer Team Teacher’s Assistant (2018 and prior) — Office Assistant, Uber driver, Assistant at kids summer program, Warehouse work

Real Experience:

MedTouch, Somerville, MA— QA Specialist

September 2015 - July 2017

● Provided manual and automated exploratory testing to understand the feature and how it is implemented, to find additional or unexpected behavior, and to refine and define additional test cases for the feature

● Perform QA testing of web and mobile platform (iOS and Android), including acceptance, functional, regression, performance testing

● Attended daily meetings and retrospective to discuss success and failure of Jiras, gained road mapping knowledge

● Responsible to ensure tests are executed within the automated continuous testing framework wherever feasible

● Created Automation test plans using Selenium IDE and Telerik

● Triage issues and provide as much detail as possible to the technical teams

● Other duties as defined by management

● Assisted in other Quality Assurance tasks such as estimate hours for agile projects

CrossRef, Lynnfield, MA — Technical Support Analyst

January 2011 - September 2015

● Provided technical support to CrossRef members by answering software feature questions, investigate deposit related problems as well as support customers with XML issues.

● Acted as the entry point for the Help Desk to provide an initial review and assessment of reported defects

● Verified XML files, worked on API testing and created some bash scripts for daily tasks ● Write up Jira bugs and maintain priority list for deployment

● Assist maintaining help documentation, assist in development and improvement of Crossref services when needed, assisted in other Quality Assurance tasks ● Responsible for manual testing of Software fixes on various products ● Worked on metadata XML files to extract data to troubleshoot data related issues (used Bash, XSLT and SQL queries for this task). Also wrote batch queries using Cygwin to perform small daily tasks.

● Review schema documentation to validate publishers metadata files

● Validate user's jira and provide steps to reproduce the issues to the team

EDUCATION

LIIT, Montville, NJ — SQL Course (January - December 20018)

September 2018 - November 2018

Querying Data with Transact-SQL

September 2017 - November 2017

Data Science Course with GA (Python)

UMass.edu, Lowell, MA — Course (non credit)

September 2015 - January 2017

XML, JavaScript, Database Implementation

New Jersey City University, Jersey City, NJ — Degree

September 1998 - May 2003

Bachelors in Computer Science

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