It Assistant Desktop Support
Resume:
HUMZA
KALEEM
Address:
Flat No A-* Phase # * Superm Avence
Sector 15/B buffer zone Karachi
Phone:
Email:
***************@*****.***
Profile Summary
Adaptable professional with over twenty years of experience in marketing and computer support with emphasis on customer support and record keeping. Highest level of self- motivation to meet or exceed goals and objectives. Strong ability to problem solves and incorporating the knowledge and ideas of my team. Excellent people skills and relationship building skills. Extensive experience with desktop support programs. Career Highlights
• Self-driven with excellent organizational and interpersonal skills, in addition to advanced communication skills, leveraged in building positive relationships with people of diverse backgrounds; ability to engage people and learn new things.
• A savvy leader with strong interpersonal skills, effective individualistic communication and coordination abilities within a dynamic and fast paced team environment
• Possess a high level of energy, sense of urgency, creativity coupled with the ability/willingness to work hard and well under pressure. Core Competencies
• Willing to Learn New Techniques • Excellent Communication Skills
• Proactive Issue Resolution • Efficiency to Solve Problems
• Focused on Goal Setting • Great Leadership Skills
• Project Scoping • Effective Trouble-shooter
Education
University Associates Degree of Commerce
Continue Alama Iqbal Open University
Intermediate, Computer Science
Govt. College – Karachi, Pakistan
Completed Intermediate in Commerce from Govt. College, Karachi Aptech Computer Education (3 years Diploma)
Advanced Diploma in Software Engineering
Completed Karachi in 2018
Matriculation, Computer Science
Mosses Grammar School
Completed Matric in Science Karachi Board
Experiences (2)
IT Assistant (Internship 9 weeks)
UBL Insurers Limited
Assisted users with concerns regarding their personal computers. Created, modified and performed maintenance of files through menu driven and command line
interfaces.
Evaluated technical issues, resolved customer concerns and computer problems in an efficient and courteous manner.
Designed, implemented and managed wired and wireless networks with firewall and router configurations and security solutions.
Estimated costs, ordered parts and built custom computers. Installed and configured operating systems and application software to best serve customer needs. Performed onsite
repair and preventive maintenance on personal computers and related peripherals.
IT Assistant (1 year)
UBL Insurers Limited
Assist with procurement and implementation of new servers, technology, etc.
Assist with systems development, network and security management, and data storage
architecture.
Provide technical support and user level training on daily applications used, including, but not
limited to Microsoft Office, Adobe Suite, and other basic computer related skills.
Assist with end user system updates and monitoring.
Including Patch management, spyware removal and testing, virus checking, ensuring backup
of data files, etc.
Assist with user management.
(Adding and deleting users from AD, working with emails, etc.) Monitor printers, copiers, and
fax machines to make sure they are working properly and getting regular maintenance. IT Assistant (1 Year )
Medi Safe Health Company
Assist with procurement and implementation of new servers, technology, etc.
Assist with systems development, network and security management, and data storage architecture.
Provide technical support and user level training on daily applications used, including, but not limited to Microsoft Office, Adobe Suite, and other basic computer related skills.
Assist with end user system updates and monitoring.
Including Patch management, spyware removal and testing, virus checking, ensuring backup of data files, etc.
Assist with user management.
(Adding and deleting users from AD, working with emails, etc.) Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance. Skills Highlight
Hardware Installation
Windows Environment
Software Installation Program
Error Fix
Networking
TeamViewer
System Domain Controller
Technical Support
Remote Troubleshooting
Android Phone Remote Support
HOBBIES
Search new tech
Traveling
Gaming
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