Transformation Manager Program Leader

SIDDESH MIRCHE

TRANSFORMATION CHANGE MANAGEMENT PROCESS CONSULTING SIX SIGMA BLACK BELT

PROJECT MANAGEMENT

Mobile: 800-***-**** ***.***@*****.*** https://www.linkedin.com/in/siddesh- mirche-2158661b/ PROFESSIONAL SUMMARY

A seasoned professional with about 12+ years of collective experience in BFSI, ITES, Healthcare, Manufacturing. Extensive experience in Business Continuous Improvement, BPM, Solution design, Business & Process Transformation.

Extensive experience in External and Internal client facing roles and assisting clients in designing their Transformation Road Maps, Process Architecture, Business Process Models and Facilitation of Lean and Six Sigma trainings

SYSTEMS SKILLS COMPETENCIES

● MS Office

● Minitab

● ERP – SAP & Oracle

● Visio

● Workday

● Change & Project

Management

● Lean Mindset & Culture building

● Process Re-Engineering

● Business Analysis

● Risk Identification & Management

● Analytical Approach

● Customer Centric

● Creative problem solver

● Transformation mindset

● Optimization

● Senior Stakeholder Engagement

& Presentation

ACHIEVEMENTS

● HR Transformation Onboarding to Exit (AXA Business Services) Perform process assessment, identifying manual activities performed in various subprocesses

• Integration of information from different tools to avoid manual activities, helped in resource optimization

• Streamlining IJP process resulted in reduction of TAT by 6 days

● End to End Automation and Integration of Employee Exit Process (State Street Corporation) Streamlined the process comprising of 8 different functions, identified risk associated with exit process developed end to end visibility of no dues process to employees

● Resource Optimization: ~12 FTE (Cognizant Technology) Designed and implemented a workflow to automate ~30 reports from various systems and automated using RPA (Robotics) in RAS and Account payable process to eliminate manual and repeatable activities using Cicero Solutions

● Implementation of Daily Kaizen (Amazon India Development Centre) Implementation and sustain Daily Kaizen concept in 2 Delivery centre in India across different shifts, instrumental in Change management as different modules were involved for leads, manager and associates.

● Standardization of RCA and Solution development (IBM) Design and Standardize the Root Cause Analysis, review and approve RCAs for critical metrics. Create broadly applicable solution and direct RCA that are used by pool managers for process improvement in handling recurring problems across pools and accounts. CERTIFICATIONS

● Lean Six Sigma - Black Belt from ASQs

● Change Management

● Advanced Lean

● Value Stream Facilitator

● Lean Six Sigma Trainer

● Lean Facilitator

● Minitab Practitioner

WORK EXPERIENCE

Operation Excellence Manager and Sr. Consultant, AXA Business Services (May 2020 –Present) AXA Business Services was founded 28 years ago in India is a subsidiary of AXA which is French multinational company established in 1816 and mainly deals with insurance segment

● Design, develop and facilitation of Continuous Improvement trainings for leads/managers

● Identifying different Process Improvement levers to achieve efficiency target, drive continuous improvement culture through ideation events

● Prepare MBR and present it to leadership team

Transformation Manager, State Street Corporation (Sep 2018 – May 2020) State Street Corporation was founded 227 years ago, is an American Financial services and bank holding company headquartered in Boston and it is the second largest custodian bank in the world.

● Identified and prioritized business problems and created a road map of the initiatives with the consent of Stakeholders and Sponsors.

● Program managed the Business Process Management initiatives for Global Accounting Operation

● Produced detailed report outlining the cost and upcoming Milestone’s information to the Management on Monthly basis

Team Manager Process Excellence, Cognizant Technologies (Mar 2015 – Sep 2018) Cognizant was founded in 1995 is an American Multinational information Technology Services and consulting Company, was supporting UBS an investment banking and CoreLogic a Tax Outsourcing company

● Facilitated Value Stream Mapping initiative in Cost and Reporting team helped to identify improvement opportunities resulting in 0.6 million $ save.

● Lead Re-Imagine projects for one of the Critical processes in Tax Outsourcing initiative helped to reduce SLA by 30% and increase in efficiency by 25%

● Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Quality Analyst, IBM India Pvt Ltd. (Jun 2013 – Mar 2015) IBM is American multinational technology corporation; I was supporting GTS business vertical helping multiple accounts manage Server Service operation business

● Conduct statistical analysis on quality metrics to ensure that processes are within control limit.

● Design and Standardized the Root Cause Analysis, Review and approve RCAs for critical metrics for Hyderabad Delivery centre

● Completed 2 Black Belt projects and mentored 4+ Green Belt projects which focused on resource utilization, reduction in error, improving efficiency

Kaizen Promotional Officer, Amazon Development Centre India Pvt Ltd. (Jun 2011 – Dec 2012)

● Creation and maintenance of Local “ACES issues pipeline” (list of currently known seller impacting process issues identified by VOC and VOA)

● Local projects Pipeline consisting of regular scheduling new projects – with local resources assigned – by HQ and local management, including NPT (non- productive time) planning and preliminary impact/benefit calculation

Jr. Six Sigma Black Belt, CBEMG (July 2009 – March 2011)

● Spearheading activities assisting MBB and Senior BB’s in planning and executing Six Sigma deployments in various function (IT/ITES/Manufacturing)

EDUCATION & QUALIFICATIONS

Bachelor of Engineering (Mechanical), VTU (September 2005 – June 2009) REFERENCES (Direct contact info can be shared if required) Amit Mishra, Associate Director Business Transformation (Accenture) Former direct manager at Cognizant Technology

Ritesh Singh, Program Leader at Uber

Former direct manager at State Street Corporation

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