Support Coordinator Customer Service

DAWN M. VANEK

**** ***** **** ******, **********, WI 53220 Cell: 414-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Sound analytical, problem solving and organizational skills. Forty years’ experience in financial and lending institutions. Exceptional communication skills, customer service and knowledge in OFAC and USA Patriot Act. Understands and maintains customer confidentiality

PROFESSIONAL SKILLS

Commercial, Retail and Mortgage Lending Loan Servicing

FIS, Alltel, XAM, Host APMS

LiveLink, LTSL, LTS Exception Advisor, NextGen, Bakerhill

Access Database Excellent Written/Verbal Skills

CoreLogic, NTS CT Lien, CSC

Communications with attorneys, clients, vendors Proficient in Excel and Word

PROFESSIONAL EXPERIENCE

BMO Financial Group, Brookfield, WI 2014 - Present

Collateral Maintenance

Manage the daily workflow of financials and collateral loan documentation

Perform necessary research to ensure correct lien position to safeguard against losses

Onboarding newly closed loans into our NextGen tracking system to ensure required documents are tracked within our servicing system on a monthly, quarterly or yearly basis

Setup tax tracking for all real estate secured loans

BMO Financial Group, Brookfield, WI 2007 - 2014

Retail Collection Support Coordinator

Ordering, scanning of files for Collections Departments, MMIC, Foreclosure, Bankruptcy, and Loss Mitigation Departments

Scanning of Bankruptcy files into an individual file for the Bankruptcy Department

Assisting as a mailroom back up, logging daily payments, payoffs, checks

Perform month end reporting ensuring deadlines are met

Rewrite loan documents prepare paperwork to send out to customer for signatures of rewrites of their loans. Assisting in giving customer their payoff of old loan and giving new payment of rewritten loan

BMO Financial Group f/k/a M&I Dealer Finance Inc., Brookfield, WI 2000 - 2007

Collateral Specialist

Pulled monthly collateral for Remarketing Depart maturing vehicle leases

Contacted Department of Motor Vehicle and customer for corrections on their title/registration

Logged titles/registration onto bank system, matched collateral to lease contract

Requested files from Retail Dept to compare Original information

Backup person for department Manager absence

Ran weekly and monthly report for corresponding Mangers

Wells Fargo Bank f/k/a Norwest Bank and Interstate Bank, NA, Brookfield, WI 1990 - 2000

Dealer Reserve Specialist

References Furnished Upon Request

Contact this candidate