Service Representative Customer

SONYA D. PUENTE

*** * ****** * *** * Lovington, New Mexico 88260

575-***-**** (m) *****.******@*****.***

I am a lifelong resident of New Mexico, a 1983 Hobbs High School graduate, and I have worked in telecommunications, management, and field service since 1992. I am seeking a full time or project based role in field service. I’m comfortable working solo or with a team. I have tools, laptops, android smartphone, and I am free to travel nationwide. Employment History

Field Service Representative BDS Marketing 10 Holland Ave, Irvine CA 92618 813-***-****

02/2016 - Present Installation and repair of electronics displays at major retailers as a standalone technician. Ongoing service of touchscreens, media players and network hardware. Install TV walls and kiosks at Walmart and Best Buy stores nationwide. Operate lifts, install anti-theft systems, and LED lighting on sales floor displays. Deploy and update Samsung phones as an assigned vendor for Verizon dealer stores across the southwest. Work with store planners and managers on a daily basis.

Inside Sales Airgas 409 N Grimes St, Hobbs NM 88240 575-***-****

03/2013 - 09/2014 Sales and warehouse duties including shipping and receiving, cylinder handling, and stocking of hard goods in warehouse and showroom. Manage new and existing customer accounts to meet sales goals. Customer Service Agent Preferred Homecare Hobbs NM

06/2011 - 01/2013 Delivery, pick up, and service of company medical products at client locations. Inventory and database management. Client care management and reporting. During the years from 1995 to 2009 I participated in many telecom installations at hotel and public school sites as an ad-hoc associate of Mark Stager and Duke Fox in New Mexico and Texas. Installed ethernet and coaxial cable, televisions, satellite systems, and guest internet systems while raising a family in Southern New Mexico. Field Service Manager Advanced Communication Systems Albuquerque NM

04/1992 - 12/1995 Ran front office and scheduling of VSAT installation teams for a Hughes Network Systems contractor. Participated in installations, attended QA training at Hughes in San Diego. Worked with contractors, suppliers, installers, and managed installs at corporate, retail, and industrial sites in the southwest.

References available upon request