Customer Service

Robin Burgos **** Spruce St., Union, NJ ***** c 908-***-**** h 908-***-**** *********@*****.***

OBJECTIVE

Customer facing position where I can utilize my exceptional interpersonal skills to connect with and delight people. SKILLS PROFILE

• Professional bartender with 25+ years of experience in a restaurant/bar environment

• Top-notch customer service skills and a strong track record of building long-lasting relationships with loyal returning customers

• Wellness expert with skills ranging from holistic lifestyle guidance to energy realignment

• Excellent organizational and time management capabilities, able to excel autonomously as well as in a team atmosphere EMPLOYMENT HISTORY

Seasonal Visitor Services Associate, Greenwood Gardens: April – November 2021 Short Hills, NJ

• Enthusiastically welcome visitors into the historic garden oasis

• Educate visitors on the history of the garden and grounds, provide an engaging and memorable experience, and anticipate needs

• Perform set-up and closing procedures, and care for animals Bartender, Maggie’s Town Tavern (formerly Town Tavern): 1998 – 2018 Little Falls, NJ

• Known for fast, accurate, delivery of exceptionally popular cocktails

• Instantly created rapport through a genuine love of people, ability to make guests feel welcome and cared for throughout their visit

• Competently multi-tasked under high -pressure conditions while maintaining cordial customer service and attention to detail

• Maintained a highly positive environment for fellow employees and customers alike

• Highly adept at anticipating and meeting multiple guest’s needs, while maintaining high standards of quality

• Responsible for bar and service bar, opening and daily set-up of bar, including cleaning, stocking, managing register, proficiently balancing cash and credit card receipts, generating bills, and collecting money for food and drinks served, daily reports, vendor payouts

Licensed Massage Therapist, Individual Practice: 1996 - present NJ

• Provide massage therapy services to diverse clientele throughout Northern New Jersey with special care taken to tailor treatment to individuals’ needs including physical pain relief and relaxation EDUCATION & LICENSURE

Bachelor of Science in Business Administration 1988 University of Delaware in Newark, DE

Licensed Massage Therapist (LMT) 1996

The Swedish Institute in New York, NY

Certified Holistic Health Counselor (CHHC) 2000

Institute of Integrative Nutrition in New York, NY

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