Manager

Kaitlin Focken

*************@*****.*** 605-***-**** Hartford, SD 57033

WORK HISTORY

Sioux Nation Pet Clinic. Sioux Falls, SD

Manager 10/2013 - Current

● Processed accounts payable and accounts receivable.

● Processed monthly billing statements for clients.

● Reconciled client and vendor accounts.

● Input invoices and create invoices in Quickbooks.

● Performed payroll using Quickbooks.

● Maintained accurate controlled drug logs, daily business reports and daily deposits.

● Addressed client complaints, de-escalated situations and provided mutually beneficial solutions.

● Expanded practice from two veterinarians and eight support staff to three veterinarians and sixteen support staff.

● Monitored and evaluated personnel performance to complete annual reviews, productivity/performance improvement plans and employee engagement activities.

● Hired, onboarded, trained and mentored new employees.

● Improved cross-functional organizational capacity by encouraging interdepartmental collaboration to set priorities and common goals.

● Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

● Analyzed and solved multifaceted problems that affected Veterinarians, Vet Techs and Receptionists.

● Maintained office inventory through ordering, stocking and receiving. Sioux Nation Pet Clinic. Sioux Falls, SD

Veterinary Technician 08/2012 - 10/2013

● Triaged incoming patients to determine treatment needs and urgency.

● Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.

● Assisted veterinary surgeon in routine and emergency surgeries and procedures for dogs and cats.

● Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.

● Cleaned and disinfected exam areas, equipment and kennels to maintain a healthy clinic environment.

REFERENCES

Available upon request

PROFESSIONAL SUMMARY

Insightful Manager with

experience directing and

improving operations through

effective employee motivational

strategies and strong policy

enforcement. Proficient in best

practices, market trends and

regulatory requirements of

Veterinary operations. Talented

leader with analytical approach

to business planning and

day-to-day problem-solving.

SKILLS

● Accounts Payable

● Accounts Receivable

● Proficient in Quickbooks,

Excel, Outlook and Word

● Data management

● Interpersonal Communication

● Staff management

● Business planning

● Verbal and written

communication

● Business administration

● Project management

● Operations management

EDUCATION

National American University -

Rapid City, SD

07/2012

Associate of Applied Science:

Veterinary Technology

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