Warehouse Manager Customer Service
Resume:
Daniel Dickerson
Capital Heights, MD 20743
I am very well organized and comfortable working in a multi-tasking environment. I offer excellent interpersonal skills, initiative, and attention to detail and follow through skills.
EXPERIENCE:
04/13 to Novitex Enterprise Solutions, Capitol Heights, MD
Present Customer Service Associate, Mailroom
Performs various mail center activities such as (sorting, metering, folding, inserting, delivery, pickup, etc.)
Lifts large bundles of mail and overnight packages
Operates postage meter and arrival equipment
Use high speed openers or auto-assist extraction equipment to open mail
Operate mailing, copy and scanning equipment
Handles time-sensitive material like confidential and urgent packages
Scans incoming mail to recipients
Creates and ships files
Prepares mail and documents for scanning
Performs duties and special requests as assigned by team leader and manager
Participate in cross-training
Maintains logs and reporting documentation
03/04 to American Plant Food, Bethesda, MD
10/12 Manager – Warehouse Loader
Supported, motivated and supervised a professional staff of eight employees, and during holiday season more, to perform as an effective team.
Responsible for managing time and attendance for Warehouse staff.
On a regular and daily basis, exercised judgment and assumed responsibility for decisions, consequences, and results having an impact on my staff and provided the quality of service within the functional area.
Provided oversight to staff when preparing “special” floral arrangements or plant selections.
Had weekly staff meetings to discuss the status of current jobs and upcoming requests.
Interviewed and selected (with management approval) potential delivery drivers, warehouse workers, and other employees when requested.
Ability to develop, recommend and implement ideas regarding landscaping requests to customers.
Completed multiple activities simultaneously and within timeframes.
Ability to manage/maintain contracts and be responsive to customers.
Ability to develop, recommend and implement short and long term plans, to set priorities, complete multiple activities simultaneously and within deadliness.
Maintain excellent employee development and performance management skills with the ability to prioritize, support, motivate and supervise a professional staff to perform as an effective team.
Demonstrated leadership skills, to include: good decision making; problem solving; and analytical and interpretive skills.
On a regular and continuous basis, exercised administrative judgment and assumed responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Utilized inventory automation system, especially those that related to financial and inventory management.
The work includes one or more phases of material management, including initial planning, provisioning and requirements determination, acquisition and distribution, accountability, and ultimate issue for consumption, retention, or disposal.
Responsible for performing one or more phases of material management, including inventory control of bagged goods, provisioning and requirements determination, acquisition and distribution, accountability, and ultimate issue for consumption, retention, or disposal of plants.
Maintained log of repairs to company vans, carts, blowers, forklifts, and wheel barrels.
Completed and maintained various records of time, material and equipment.
Observed and enforced safety standards and practices.
Monitored the maintenance and grooming of the parking lot area.
Observed and enforced safety standards and practices.
3/00 to 3/04 American Plant Food, Bethesda, MD
Warehouse Loader
Performed work required to fulfill Warehouse Manager/customer request.
Operated forklift for loading and offloading of plants, concrete, soils, mulch, and hard goods.
Assisted other Warehouse Loaders with the grooming of the parking lot area.
Under the supervision of the Warehouse Manager, prepared various plant/tree/flower requests for delivery.
Provided daily reports of completed work or work in progress.
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