Customer Service Program Instructor
Resume:
Angela Dietle
Hannibal, MO *****
*********@*****.***
Work Experience
Bartender
The Waterhole - Hannibal, MO
May 2014 to Present
Bartend, Customer Service, Register, Clean,and Close Retail Sales Associate
Goodwill Industries - Hannibal, MO
June 2019 to September 2021
I am an associate and do a number of things for Goodwill.I run register,clean,restock,sort,& various other task
Customer Service Representative
Swiss Colony Call Center - Hannibal, MO
November 2016 to October 2018
Started as an order taker and I and moved up to Customer Service. Program Instructor
MCSDD(NOW ABILITIES) - Hannibal, MO
October 2010 to October 2016
Program Instructor, planned and did classes, total care for adults with developmental disabilities
(changing, feeding, etc), every 15 minutes paperwork, cleaning, and transportation. Education
High school or equivalent
Skills
• Customer Service
• Call Center
• CSR
• Customer Care
• Customer Support
• Developmental Disabilities Experience
• Bartending
• Driving
• Order Picking
• Packaging
• Merchandising
• Pallet Jack
• Cleaning Experience
Certifications and Licenses
Chauffeur's license
May 2020
I've had my chauffeur's license for years working in the field I was working in I have not let it expire and will not.
Assessments
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Highly Proficient
February 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Written Communication — Proficient
February 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Retail Customer Service — Completed
October 2020
Comprehending and responding to retail customer needs Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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