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Customer Service Rep

Location:
Wilson, NC
Posted:
March 14, 2022

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Resume:

Dengail Hines

Home: 252-***-****

**************@*****.***

Skills

● Exceptional customer service

● MS Excel expert

● MS Office proficient

● Retail sales customer service

● Team leadership

● Credit card payment processing

● Team development

● Training and mentoring

● Opening and closing procedures

Experience

QVC Distribution Center February 2021- December 2021 Fulfillment Team Member

Rocky Mount, NC

● Perform various duties such as picking, stowing, packing, shipping, cycle counting bins or returning orders to make sure the customer’s needs are met.

● Assist in ensuring accuracy of warehouse through replenishing supplies and organizing work areas. Starbucks May 2018 to February 2021

Shift Supervisor

Rocky Mount, NC

● Perform store opening and closing procedures, including setting up registers and checking products

● Assist store management with meeting standards of service and quality in daily operations

● Motivate team members to complete assigned tasks and perform at exceptional levels

● Listen to customer desires and needs to recommend optimal products

● Prepare drinks durng shift with high accuracy and consistently strong customer satisfaction

● Describe menu items to customers and suggested products based on stated preferences

● Check temperatures of freezers, refrigerators and heating equipment to ensure proper functioning Alorica November 2016 to April 2018

Operations Customer Service Rep

Rocky Mount, NC

● Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development

● Tracked each interaction for auditing, reporting and training purposes

● Escalated customer concerns, store issues and inventory requirements to supervisors

● Reviewed account and service histories to identify trends and issues

● Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems

● Assisted customers with all questions and concerns Education and Training

Barton College May 2015

Bachelor of Science: Social Work

Wilson, NC



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