Dengail Hines
Home: 252-***-****
**************@*****.***
Skills
● Exceptional customer service
● MS Excel expert
● MS Office proficient
● Retail sales customer service
● Team leadership
● Credit card payment processing
● Team development
● Training and mentoring
● Opening and closing procedures
Experience
QVC Distribution Center February 2021- December 2021 Fulfillment Team Member
Rocky Mount, NC
● Perform various duties such as picking, stowing, packing, shipping, cycle counting bins or returning orders to make sure the customer’s needs are met.
● Assist in ensuring accuracy of warehouse through replenishing supplies and organizing work areas. Starbucks May 2018 to February 2021
Shift Supervisor
Rocky Mount, NC
● Perform store opening and closing procedures, including setting up registers and checking products
● Assist store management with meeting standards of service and quality in daily operations
● Motivate team members to complete assigned tasks and perform at exceptional levels
● Listen to customer desires and needs to recommend optimal products
● Prepare drinks durng shift with high accuracy and consistently strong customer satisfaction
● Describe menu items to customers and suggested products based on stated preferences
● Check temperatures of freezers, refrigerators and heating equipment to ensure proper functioning Alorica November 2016 to April 2018
Operations Customer Service Rep
Rocky Mount, NC
● Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
● Tracked each interaction for auditing, reporting and training purposes
● Escalated customer concerns, store issues and inventory requirements to supervisors
● Reviewed account and service histories to identify trends and issues
● Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
● Assisted customers with all questions and concerns Education and Training
Barton College May 2015
Bachelor of Science: Social Work
Wilson, NC