Alicia Buckley
*** ********* ****** *******, ** *0228 989-***-**** ******.*******@******.***
Objective
Dedicated to Creating a Positive Environment and making a difference in staffs’ lives. My ability to build rapport and respect with the staff has been commended by supervisors. I am looking to provide high-quality education to develop staff skills in the dynamic workforce. Experience
10/2022-Present
Spectraforce Agency/Assurant Financial
● · Address inbound calls.
● · Process live documents for home Escrows.
● · Problem-solving, utilizing company policies.
● · Multitasking using internal/external resources 10/2019-03/2020 WIT Property Finders
Officer Manager/Personal Assistant
● · Essentially ensure the smooth running of an office on a day-to-day basis
● · Manage a team of administrative or support staff.
● · Managing office budgets.
● · Liaising with staff, suppliers, and clients.
● · Implementing and maintaining procedures/office administrative systems.
10/2018-09/2019 United Education Institution
Career Services/Student Career Representative
● · Contact various businesses/clinics/offices in the community to develop partnerships for externship sites and job opportunities. Conduct Externship Meetings with students before placement.
● · Monitor externs, weekly timesheets. Check with extern sites (office/practice managers) periodically.
● · Individual Mock interviews Sections.
● · Classroom Visit to speak on topics such as professionalism. 01/2010– 11/2017 Milwaukee Career College
Coding & Billing Externship Coordinator / Instructor
· Contact various businesses/clinics/offices in the community to develop partnerships for externship sites and sites for job opportunities. Conduct Externship Meetings with students before placement.
● · Monitor externs, weekly timesheets. Check with extern sites (office/practice managers) periodically.
● · Contact sites in the community to set up externship experiences for students, matching students to appropriate.
● · Covering Curriculum Topics: Math, Study Skills, CPR, Computer Basics, Anatomy and Physiology.
● · Individual Tutoring Sections.
● · Classroom Management.
07/2007-01/2010
Center Scheduling Representative/ Children’s Hospital of Wisconsin
● · Coordinates appointments for families for clinic visits and related diagnostic testing.
● · Process outpatient registration and communicate financial obligations.
● · Perform data entry to maintain current records and referral authorizations.
● · Training new employees on scheduling/protocol.
● · High call volume center.
Education
· Sanford-Brown College, Milwaukee, WI- Coding/Billing Diploma April 3, 2007-May 9, 2008
· Grand Canyon University Online, – Phoenix, AZ 85017 November 20, 2020, Bachelor of Science in Applied Entrepreneurship- Expected Graduation Date November 11, 2023 Communication
Enthusiastic, caring with a strong commitment to staff development and learning experience. Proven success in helping staff achieve their full potential. Presents information in a variety of ways, with strong emphasizing the relevance of the material to the world outside the office. References
Available upon request.