Lisa M. Garcia, MBA 917-***-**** adqh8h@r.postjobfree.com

Performance-driven professional with extensive experience in human resources management, recruitment, talent development, and state/federal employment laws. Highly skilled in project management, business operations. EXPERTISE

Talent Acquisition and Training Performance Management/Job Analysis

Team Management Interviewing/Hiring Strategy

Organizational Development Compensation and Benefits

Employee Relations: Diversity and Inclusion Strategic Human Resources Planning/ATS

Staff Recruitment and Retention Process Improvement

HR Information Systems (HRIS) HR Compliance

Onboarding/Offboarding Payroll

PROFESSIONAL EXPERIENCE

Director of Human Resources, HealthCorps, Inc - New York, NY 10/2015 – present Human Capital

• Led HR activities including the new hire orientation and termination process, employee development, internship program, performance management (includes coaching, counseling, and system implementation), compensation analysis, corporate recruitment, compliance with state and federal employment law), internal communications and regulatory compliance.

• Spearheaded programs for organizational development learning, leadership, online self-development, and compliance training.

• Managed disciplinary process, investigate employee issues, conflicts and brings them to resolution or terminations.

• Identified, created, and implemented formal performance management guidelines that reduced inconsistency and increased productivity.

• Introduced metrics-based performance management system with an emphasis of operating results.

• Coached and partnered managers focused on driving human capital and business initiatives to successfully serve over 100,000 students.

• Supervised yearly medical benefits open enrollment process and vendor selection.

• Oversaw administration of benefit programs, insurances, 401(k), EAP, FLMA, COBRA, ADA in accordance with applicable laws and regulations.

• Worked closely with brokers to ensure cost effective, competitive, and compliant benefit portfolio.

• Restructured recruitment strategies for multiple locations across the country for diversity and inclusion expanding. Maintained a less than 3% voluntary turnover in the company workforce. Operations

• Spearheaded the operations management and HR department of a national 501(c)(3) corporation operating across 19 states in 59 educational institutions.

• Collaborated with Chief Operating Officer in the strategic planning and execution of financial budgets to support overarching business goals; oversee operations department budget of $360K.

• Collaborated with the Executive Team (Chief Executive Officer, Chief Operating Officer, and Chief Financial Officer) with the annual organizational planning process, developed materials that will aid in linking organization wide priorities, headcount, and budget setting for the attainment of annual goals.

• Negotiated terms and pricing agreements for NYC/California/Texas facility needs, including liaising with landlords, vendors, and brokers.

Executive Assistant to President, PREPA Networks, LLC- San Juan, PR 8/2012 – 07/2015

• Provided extensive project management and coordination of contracts, documentation, pricing for telecommunication projects.

• Reviewed, implemented, and standardized operating procedures to improve communication within departments and clients.

• Conducted internet research, collected, and analyzed data to prepare reports on competitors and potential acquisitions. Negotiated terms and pricing agreements with vendors and other providers, assisted with building renovations and office move.

Operations Manager, New Opportunities Inc. - Waterbury, CT 02/2010-08/2012

• Supervised a team of 59 employees in the Elderly Services department including- In-Home workers, Administrative staff, Senior Nutrition Services part-time workers.

• Supervised workers in the field according to the programs objectives to maximize staff resources and simultaneously meet the needs of the clients.

• Improved the operational systems by optimizing management reporting format, updating policy and procedures that enhanced information flow between staff and management teams.

• Managed the department budget $500K in coordination with Executive Director.

• Monitored monthly and quarterly assessments and forecasts of organization’s financial performance against department budget and operational goals.

EDUCATION & CERTIFICATION

• Professional Human Resources Management, Pace University, New York, NY Human Resources Certification -SHRM-CP August 2022

• Master’s in Business Administration, University of Phoenix, Guaynabo, Puerto Rico August 2015

• Bachelor’s in Business Administration, Lehman College, Bronx, NY May 2000 SKILLS

Highly proficient in Microsoft Office Suite; Workable, Greenhouse, Paylocity, ADP, Bloomberg, Word Press, Salesforce. Bilingual in Spanish.

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