Customer Service Center Representative
Resume:
Kanesha Daniel
Austin, TX *****
*************@*****.***
Seeking a challenging career that utilizes my talents and communication skills but also shares my love for providing excellent customer service.
Work Experience
Retirement Plan Specialist
Texas County & District Retirement System - Austin, TX February 2020 to Present
Retirement Specialist
Tex Expert
T-mobile
July 2017 to February 2020
Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Technical support assisted
Customer Service Rep
Groupon Inc.
July 2011 to July 2017
Take calls and respond to emails from our customers, ranging from basic how-to questions, to unique circumstances that come up with a specific offer
Sprint Customer Care/ Financial Intervention Pilot Convergent
March 2015 to October 2015
Escalation Specialist
Assist customers with payment arrangements
Management of bills
Provided customer care and technical support
Specialized collections
Manager
Aldo Shoe Store
June 2014 to March 2015
Completes store operational requirements by scheduling and assigning employees; following up on work result
Education
Bachelors in Dual Psychology and Public Relations
KENNESAW STATE UNIVERSITY - Kennesaw, GA
August 2009 to November 2014
Diploma
CROSS CREEK HIGH SCHOOL - Augusta, GA
2009
Skills
• Extensive call center representative experience
• Strong familiarity with product information to inform customers
• Exceptional skills in logging numbers accurately
• Outstanding skills in verifying product pricing
• High creative thinking and customer service skills
• Superior record of closing telephone sales
• Excellent proficiency with MS Office suite
• Extremely knowledgeable on computer productivity software
• Trained on several call center phone platforms
• Awarded for best customer service representative
• Maintains a low call time
• Regularly receives praise from clients
• Proficient in identifying trends from data on a spreadsheet
• Experienced trainer
• Very hard worker
• Type 65 WPM
• Technical Support
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