Computer Technician Desktop Support

Alexander Rosewitz

***-* ******* **** *****: 732-***-****

Freehold, NJ 07728 Email: ********@*****.***

Summary

Accomplished, multi-faceted IT professional with over 19 years IT technical experience

Systems administration, problem analysis, and customer service and support.

Possess strong knowledge of a wide range of operating systems, software and hardware.

Intuitive and analytical, assessing complex enterprise-wide infrastructure, network and system issues.

Proficient at translating complex technical concepts to clients and end-users at all levels.

Assume complete ownership of all assignments, with a strong commitment to customer satisfaction.

Technical Skills

Platforms: MS OS 10/7/Vista/XP/2000/NT, MS Server 2000/2003/2008

Broadband Modems: Arris, 3Com, Lucent, Motorola, RCA, Westell, DSL, Cisco VoIP adapters/phones

Desktops: IBM, Dell Optiplex, Inspiron, Compaq, HP

Laptops: Lenovo, ThinkPad series, HP Pavilion, Elite, Dell Latitude D & E series

Printers: HP DeskJet, HP All-In-One MFP series, HP digital scanners, LaserJet,

Lexmark/Xerox series, Dell LaserJet series

Certifications

CompTIA A+ ce (2020)

CompTIA Network+ ce (2020)

CompTIA Security+ ce (2020)

CompTIA RFID+ (2011)

MCITP Windows Vista (2009)

MCITP Windows 7 (2013)

MCSA Windows 7 (2013)

Professional Experience

Infojini Inc. Contractor for Atlantic Health Systems Nov 2021 – Present

IT Support Technician 1

Image, Desktop and Laptop computers with latest Atlantic Health Systems Windows 10 image

Download and install company badge reader software – Imprivata

Record asset tag numbers for company database tracking

Deploy newly imaged PC’s to the office locations in hospital as required.

Judge Group, Contractor, Wall Township Public Schools Sept 2020 – Dec 2020

Desktop Deployment Technician

Setup Apple Ipad tablet computers for over 400 students and teachers

Use company “Asset Tiger” inventory software to check in/out laptops/chromebooks/ Ipads

Configure Lenovo Laptops with Windows 10 and install MS updates for use by virtual teachers

Join new Laptops to the Microsoft AD Domain

Install IPEVO document camera and load visualize software as needed on laptops

MTNT Communications LLC Contractor, U.S. Army Reserve Dec 2019 – Sept 2020

Computer Analyst Intermediate

Provide hardware and software support for 11 Classrooms for the NCOA Academy at Fort Dix

Assist with Adobe Pro installation, troubleshooting and support.

Inventory site Laptops, PC’s and Wireless access points,

Install Microsoft security patches as needed.

Salient CRGT, Inc. Contractor, U.S. Army, Fort Dix, NJ Aug 2018 – July 2019

Computer Technician level 3

Provide onsite technical assistance for over 300 student laptop PC’s with Windows 10

Install and configure customer print devices in training classrooms

Re-Image non working laptop computers with latest Windows 10 software image

CompQSoft, Inc. Contractor, U.S. Navy, Lakehurst, NJ Nov 2016 – Aug 2018

Network Technician Junior

Provide onsite NMCI Network support for the Cisco and Brocade Switched network environment

Patch and configure network Ethernet drops and jacks for users as needed

Install Cisco Ethernet Modules on 3500 and 4500 series LAN Switches

Troubleshoot LAN connectivity issues, and various LAN/ WAN outages

K Force Staffing Contractor for Wakefern Foods, Edison, NJ June 2016 – July 2016

Windows 7 Migration technician

Re-Image, configure and deploy HP and Lenovo laptops with Windows 7 for new hire employees

Setup network shared printers and map network share drives as needed

Install customer business software and test operation

Setup Lotus Notes email “cloud” access for employees as needed

AllStaff Technology Solutions Contractor for Army Corps of Engineers July 2015 – April 2016

Desktop Support Technician

Provide onsite and remote support to approx 500 Windows 7 network LAN users

Re-Image Customer Laptop and Desktop computers with Ghost software, Windows 7 Army image.

Setup Network shared printers and shared network folders for end users, backup/restore data as needed

Encrypt computer hard disks for Data Loss Prevention with MS Bit Locker

Document all completed work using the BMC Remedy ticketing system

Randstad Technologies, Contractor for IBM Sept 2014 – Jan 2015

Windows Desktop Support Technician

Provide onsite support for both Laptop and Desktop users for the OS migration, Windows XP – 7

Run the Global Advertisement in Control Panel to backup user system state data to backup server

Format and Re-Image customer computers with the Corporate Windows 7 image.

Run the Symantec End Point Encryption SW to encrypt customer laptop hard drives for DLP.

Document all completed Windows 7 upgraded computers in weekly spreadsheet and send to management.

CGI Federal, Inc. USMC, Fort Dix, NJ Jan 2014 – Apr 2014

Customer Support technician

Provide remote and onsite support for USMC classified and unclassified networks.

Provide LAN and laptop computer support for Windows 7 Re-Imaging and deployment

Setup and troubleshoot secure and non-secure Tanberg Video Tele-Conference equipment

Document all work as completed, share information with IT support team

Comcast, Inc. Toms River, NJ Nov 2013 – Dec 2013

Windows 7 Migration technician

Assist onsite support technician with both Desktop and Laptop Migration from Windows XP – 7 OS.

Backup customer data to network share drives and restore data once migration is complete.

Assure that customer applications are running correctly, including MS Outlook email

Setup and test the Cisco VPN client remote connection to company file server.

ITT Exelis, Inc. (Camp Arifjan, Kuwait) Jul 2012 – Jul 2013

Systems / Service desk Analyst

Provide enterprise technical support for a 10,000 user multi-server 2003/2008 AD domain.

Monitor systems for any outages, add/ move user accounts, add OU’s, Reset account passwords.

Setup shared folders on network drives for digital scanner access.

Create or Move MS exchange server 2007/10 email boxes.

Configure / Move new user accounts on local AD domain.

Document issues, work done and problem resolutions in BMC Remedy ticket database

Education:

Certificate of Completion – Brick Computer Science Institute, Bricktown, NJ May, 1994

Associate of Arts Degree – Brookdale Community College, NJ May, 1989

Veteran Status – U.S. Navy Veteran - Honorable Discharge

Security Clearance - Active DOD Secret

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