Service Representative Customer

SANDRA L. EDWARDS

**** ******** ** *-**, Breinigsville, PA 18031 H: 484-***-**** C: 484-***-**** **********@*****.***

Professional Summary:

Dedicated customer service Representative for over 10 years. Motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritizations abilities.

Experience:

Work From Home/Caregiver 12/2018-11/2019

Customer Service Representative Contract 07/2017-12/2018

OCS Logistics

Dock Clerk 02/2017 – 07/2017

•Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures.

•Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, checking in Drivers and dispatching out into Red Prairie, and picking the complete order in SAP.

•Print BOL and make sure catch weight is in call drivers with complete paperwork, once signed and dispatched post all inbound and outbound.

Customer Service Representative Contract 03/2016 – 02/2017

Zep Sales and Service - Breinigsville, PA

Customer Service Representative 6/2011 - 11/2015

•Answered an average of 80 calls per day.

•Working as a Customer Services representative is a very varied role and involved liaising directly with customers as well as sales reps.

•Processed sales orders, purchase orders via fax, email and phone in SAP accordance with established procedures and standards.

•Received supplier purchase invoices ensuring they are correct and passed to appropriate department for processing.

•As a Customer Service Rep working within Shipping and Logistics, was required to ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.

•Constantly reviewed working processes with carriers and transport companies to ensure best practice, but also that fees charged are in line with competitors.

•Assisted the sales team with quotations and client/product knowledge and processed RMA's.

B.R.A.N.Y - Great Neck, NY

Customer Service Representative 01/2008 - 01/2010

•Heavy inbound calls.

•Acted as liaison between Providers and Patients.

•Filed, emailed, scanned, copied, faxed all protocols.

•Developed reputation as an efficient service provider with high levels of accuracy.

•Investigated and resolved Patients inquiries and complaints in a timely and empathetic manner.

Corporate Coffee Systems - Westbury, NY

Customer Service Representative/Receptionist 02/2004 - 09/2007

•Processed orders via phone, fax, email and in person and maintained over 300 monthly automatic orders.

•Maintenance of over 200 accounts daily.

•As a Customer Services Rep working within Shipping and Logistics, was required to ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.

•Assisted the sales team with quotations and client/product knowledge.

•Developed highly empathetic customer and sales rep relationships and earned reputation for delivering exceptional customer service.

•Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.

•Directed visitors by maintaining employee and department directories; giving instructions.

•Maintained security by following procedures; monitoring logbook; issuing visitor badges.

•Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.

•Maintained safe and clean reception area by complying with procedures, rules, and regulations.

•Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

•Contributed to team effort by accomplishing related results as needed.

Darby Group Inc. - Westbury, NY

Receptionist 03/2001 - 03/2003

Barnes & Noble - Westbury, NY

Accounts Receivable/Accounts Payable Clerk 11/1999 - 03/2001

Education: Certificate, Banking – 1999 CTI-Career Technical Institute - New York City, NY

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