Customer Service Representative
Resume:
William Potter
Kettering, OH *****
****.**********@***.***
To obtain a full time Customer Service Representative or Management Position. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
MetLife - Dayton, OH
April 2021 to Present
Call center Remote, Customer care
Courier
Compunet Labs
August 2020 to Present
2308 Sandridge Dr Moraine,
Substitute Driver/Aide
Kettering City Schools
November 2020 to November 2020
Primary Caretaker
Mother with Dementia
May 2017 to July 2020
Customer Service Rep Selling and Servicing Client Accounts Spectrum Cable - Kettering, OH
July 2016 to May 2017
Call Center, Debt Collection
Office Manager/CSR
State Farm Ins - Dayton, OH
August 2012 to July 2016
45414. Selling Personal Lines Policies, also ran the office, doing servicing work and Debt Collections Customer Service Representative
American Family Insurance - Kettering, OH
January 2012 to August 2012
45429. Selling Personal Lines Policies, as well as taking payments. Call Center and Debt Collections Owner and Operator
Family Farm
August 2005 to July 2011
Father passed away, I had to take over daily running of the Farm, Planting, harvesting, preparing for sale. Head Manager North Dixie Drive
Marion's Piazza
March 2004 to August 2005
In charge of daily operations, hiring, training, inventory, all paperwork, and Bank deposits Olds, and Subaru, New Car Sales
White-Allen Chevrolet
January 2003 to February 2004
Selling new and used cars. Working with the general public Manager Trainee and Manager Training Program
Bob Evans
June 2001 to December 2002
for managers, run shifts, handle daily receipts, work with staff and General Public. High School Teacher
Miami East High School - Casstown, OH
1998 to 2001
Teaching World History, American and World Geography, and Psychology. Education
B.S. in Comprehensive Social Studies
Wright State University Dayton
August 1994 to December 1998
Skills
• Caregiving
• Courier
• Dementia Care
• Driving
• Senior Care
• Tutoring
• Teaching
• Tutoring
• English
• Management
• Home care
• Leadership
• Supervising experience
• Customer service
• Windows
• Payroll
• Filing
• Upselling
• Dispatching
• Inside sales
• Data collection
• Analysis skills
• Customer support
• Multi-line phone systems
• Google Suite
• Marketing
• Salesforce
• Root cause analysis
• Cold calling
• Debits & credits
• CRM software
• Social media management
• Live chat
• E-commerce
• Live chat
• E-commerce
• Recruiting
• Employee orientation
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