William Potter

Kettering, OH *****

adqgfe@r.postjobfree.com

+1-937-***-****

To obtain a full time Customer Service Representative or Management Position. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

MetLife - Dayton, OH

April 2021 to Present

Call center Remote, Customer care

Courier

Compunet Labs

August 2020 to Present

2308 Sandridge Dr Moraine,

Substitute Driver/Aide

Kettering City Schools

November 2020 to November 2020

Primary Caretaker

Mother with Dementia

May 2017 to July 2020

Customer Service Rep Selling and Servicing Client Accounts Spectrum Cable - Kettering, OH

July 2016 to May 2017

Call Center, Debt Collection

Office Manager/CSR

State Farm Ins - Dayton, OH

August 2012 to July 2016

45414. Selling Personal Lines Policies, also ran the office, doing servicing work and Debt Collections Customer Service Representative

American Family Insurance - Kettering, OH

January 2012 to August 2012

45429. Selling Personal Lines Policies, as well as taking payments. Call Center and Debt Collections Owner and Operator

Family Farm

August 2005 to July 2011

Father passed away, I had to take over daily running of the Farm, Planting, harvesting, preparing for sale. Head Manager North Dixie Drive

Marion's Piazza

March 2004 to August 2005

In charge of daily operations, hiring, training, inventory, all paperwork, and Bank deposits Olds, and Subaru, New Car Sales

White-Allen Chevrolet

January 2003 to February 2004

Selling new and used cars. Working with the general public Manager Trainee and Manager Training Program

Bob Evans

June 2001 to December 2002

for managers, run shifts, handle daily receipts, work with staff and General Public. High School Teacher

Miami East High School - Casstown, OH

1998 to 2001

Teaching World History, American and World Geography, and Psychology. Education

B.S. in Comprehensive Social Studies

Wright State University Dayton

August 1994 to December 1998

Skills

• Caregiving

• Courier

• Dementia Care

• Driving

• Senior Care

• Tutoring

• Teaching

• Tutoring

• English

• Management

• Home care

• Leadership

• Supervising experience

• Customer service

• Windows

• Payroll

• Filing

• Upselling

• Dispatching

• Inside sales

• Data collection

• Analysis skills

• Customer support

• Multi-line phone systems

• Google Suite

• Marketing

• Salesforce

• Root cause analysis

• Cold calling

• Debits & credits

• CRM software

• Social media management

• Live chat

• E-commerce

• Live chat

• E-commerce

• Recruiting

• Employee orientation

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