Property Manager Customer Service

**** *. ***** **. #**

Palm Springs, CA

RANDY KAPLAN 713-***-****

*******@*****.***

Success oriented, dynamic, and entrepreneurial real estate professional. Excels at driving sales growth as well as developing techniques for improving customer service. Objective – To offer my services as an energetic sales and customer service professional. CORE COMPETENCIES

• Strong Professional Skills

o Experienced property manager with focus on property maintenance and client retention o Strategic sales professional with extensive background in new construction and onsite sales

o Professional with exceptional organizational and people skills o Recognized for fostering teamwork within working groups o Clear, concise communication skills

o Honest, ethical leader with the highest level of integrity

• Exceptional Customer Service Leader

o History of maintaining outstanding client relationships o Easily adaptable to change

o Highly accomplished with diverse cultures; traveled extensively throughout the world

• Financial Abilities

o Track record of meeting sales goals as Realtor and Sales Associate o Strong knowledge of retail accounting practices and procedures EMPLOYMENT HISTORY

ColdwellBanker Realty, Palm Springs, CA 2021

Realtor and Referral Agent

Independent Property Manager, Houston, TX and Palm Springs, CA 2004 - 2021

• Extensive experience in new and existing construction

• Highly skilled property manager working with vendor management, including inspectors and inspection reporting, groundskeeping, pool maintenance and onsite detailing

• Excellent communication with out-of-town owners and prospects, guaranteeing full-service property management

Martha Turner Sotheby International Properties, Houston, TX 2004 – 2012

• Recognized as market expert and excellent collaborator for integrity, camaraderie and sense of humor

• Managed transactions from initial customer contact through closing – including numerous million dollar plus properties

• Closed a $6.1 million sale, one of the largest in Martha Turner Properties’ history, earning recognition as one of Houston’s top-ten real estate transactions in 2006 by the Houston Business Journal

• On-site sales representative at townhome development. Responsible for all facets of transactions including marketing property, acquiring clients, writing contracts, and aiding in selecting finishes and upgrades.

• Onsite sales representative at townhome developments with responsibilities for all facets of transactions; marketing, seeking potential buyers and contracting

• Maintained loyal clientele through multiple transaction 1700 S. Araby Dr. #71

Palm Springs, CA

RANDY KAPLAN 713-***-****

*******@*****.***

HOME SOURCE FURNITURE, HOUSTON, TX 1999 – 2004

• Retail Associate responsible for all aspects of sales transaction from customer greeting to obtaining customer feedback after delivery.

• Coordinated and supported point-of-sale and return transactions, special orders, daily truck deliveries, all floor displays and re-stocking, store appearance, balancing daily receipts at closing.

• Achieved Store’s All-Time Monthly Sales Record in third month and continued to reach stellar sales.

• Developed customer relationships extending to room, home, and blueprint design

– relationships that also included future real estate transaction. EDUCATION

Indiana University, Jacobs School of Music, Bloomington, Indiana

• Bachelor of Music, Piano Performance, Magna cum laude

• Recipient, Friends of Music Scholarship for Combined Associations and Organizations

• Palm Springs Association of Realtors

• California Association of Realtors

• Texas Association of Realtors

• Houston Association of Realtors

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