Customer Service Office Manager
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Riverside, United States 92509 951-***-**** franceshs960@gmallcom
FRANCES A HERNANDEZ
PROFESSIONAL —_ Reliable Front Office Supervisor known for interacting with customers and responding
‘SUMMARY appropriately to questions, Considered talented employee ready to tackle any responsibilty
with pleasant demeanor and attitude. Offering outstanding verbal communication, writing
and time management skills.
* Quality Assurance + Handling Customer + Payroll Administration
+ Office Management Complaints + Friendly and Relatable
+ Decision Making + Verbal and Written + Honesty and Integrity
+ New Hire Orientation Communication + Administration and
+ Complex Problem Solving + Customer Service Operations
+ Customer Service Management + Maintenance Coordination
+ Multitasking and + Documentation and
Organization Recordkeeping
+ Multitasking and
Prioritization
+ Mail and Package
Distribution
+ Intuit QuickBooks
WORK HISTORY —_ OFFICE MANAGER 05/2005 0 07/2021
SQ Plumbing inc. Riverside
+ Managed budgets appointment scheduling, employee and event itineraries and accounts to
improve producthity initiatives
+ Established workflow processes, monitored daily productWity and implemented
modifications to improve overall performance of personnel
+ Initiated timely project management within budget constraints for multi-faceted problems
concerning executive leaders.
+ Developed standard operating procedures for all administrative employees
+ Maintained computer and physical filing systems.
+ Evaluated employee records and productivity to complete employee evaluations.
+ Oversaw office inventory activities by ordering and requisitions and stocking and shipment
receiving
+ Managed office operations while scheduling appointments for department managers.
+ Optimized organizational systems for payment collections, AP/AR, deposits and
recordkeeping
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