Client Support Specialist / Senior Sales Associate

Ashly Oliveros

Charlotte, NC ***** 980-***-****

**********@*****.***

Summary of Qualifications:

Over 10 years experience of working in management and supervision. Highly proficient in operating in fast-paced and stressful environments. Exceedingly effective in promoting maximum productivity and efficiency with cross-functional teams in ensuring operational and service excellence. Strong time management and communication skills including ability to relate and create rapport with persons of diverse backgrounds.

INTJ Career Type: highly dependable, articulate, problem solver and excellent business judgment.

Key Highlights:

Experienced with MS Office Suite, Excel and Word

Solution-oriented Individual

Proficient in Record Management

Ability to analyze and interpret common technical data

Adept at leading various projects throughout my career

Strengths:

Organizational skills and strategic thinking skills

Capability to effectively present information to management and/or public groups

Superb critical thinking abilities

Ability to manage ambiguity, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Professional Education

Some University

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Language Skills

Spanish – Native/Bilingual (ILR Level 5)

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Professional Experience

ABC Liquor Store – Senior Sales Associate

2012 - 2019

Collected payments via CRM database and assisted with setting up new accounts

Implemented a method for assessing needs; as a result, call time decreased by 90%

Upselling increase by more than 70% each month

Established success in helping clients achieve and sustain regulatory compliance, strengthening internal controls reducing financial and operational risk

Provided reports on a regular basis to keep ABC liquor Management Team informed of the operation and progress of corporate compliance efforts

Audit and gauge the effectiveness of corporate policies, procedures, and standards by which an organization’s financial, operational, and informational processes are managed; view and approach processes from a broad perspective, as they pertain to the organization’s strategic position

Hit and exceeded sales KPIs by 80% for the months of November and December 2019

Steered company through a complicated re-organization process resulting in an 80% increase in profits with minimal employee turnover

LMX Office Supplies – Client Support Specialist

2019 – 2021

Conducted workshops to ensure compliance with company policies and procedures

Resolved an average of fifty (50) inquiries per day

Participated in uniquely structured projects to assure compliance and to compile information for in-depth study and analysis

Assisted with online purchasing orders, business risks and provided recommendations

Evaluated weekly sales data to identify trends and capitalize on potential opportunities

Provided monthly status reviews showing project quantitative goals against project progress to senior management team

Ashly Oliveros

Charlotte, NC 28214 980-***-****

**********@*****.***

Professional References

Available Upon Request

Contact this candidate