Data Analyst Customer Service

Natalia Bravo Ocampo

Industrial engineering student with studies in high quality processes

and interested in improving my knowledge and skills in marketing or processes area. I have 2 years’ experience in development, implementation of projects in quality area. I am dynamic, innovative, proactive and empathic.

Skills

English: Advanced

French: Basic

Spanish: Native

Excel

Power Query

Power BI

Visual Basic

Windows office

Experience

TAE Ltda.

ERP and CRM Software developer’s specialists in the real estate sector

Processes engineer

May 2019 – Actuality

Improvement in efficient and quality in the implementation processes from development, implementation and tracking of innovation project in the area.

Strategic planning and management of massive electronic payroll implementation to the final costumer.

Development of strategies to increase the quality of customer service, starting from the implementation area impacting training and support areas.

Increasing knowledge of the ERP and CRM products of the internal client from the development of technical and soft skills training.

Cel. +1-720-***-****

nataliabravoocampo@g

mail.com

PHARVET SAS.

Veterinary pharmacist

Internship

April 2021 – June 2021

Development of the management report on inventory status based on data analysis.

Development of inventory management strategy based on process and market analysis.

Education

Universidad de la Sabana, Chía Colombia

Indusial engineering 2017- actuality

9 semester – completed subjects

School colegio de la Universidad Libre, Bogotá Colombia School 2005-2016

Certifications

Cultural Exchange United states

Cultural care 2021-2022

Data analyst Excel, Power Query y Power BI

Universidad de la Sabana 2021

Analytic logic with visual basic

Universidad de la Sabana 2021

Certification in Lean Manufacturing

KAIZEN Institute Colombia 2020

References

Will be provided upon request

Contact this candidate