Civil Engineering Active Directory

PRASANTH.M

E-mail : ********************@*****.***

Phone No : +91-861*******

OBJECTIVE:

To become a technical expertise in the field of Civil Engineering, by utilizing my skills & knowledge gained in my academics and deploy for organizational needs.

EDUCATIONAL QUALIFICATION

SSLC-Concordia matric higer secondary school Barugur,

HSC-Vailankanni matric higher secondary school Barugur,

B.E Civil Engineering in P.S.V College of Engineering & Technology Krishnagiri (Dt)

WORK EXPERINCE:

COMPANY:BOSCH PRIVATE LIMITED

DURATION:FROM DEC 2020 TO JAN 2022

JOB TITLE: TECHNICAL SUPPORT ENGINEER

Created and managed email distribution lists, managed users and added/removed users to/from email groups, exported/imported pst files using exchange admin center in exchange 2013.

Created user accounts, edited user account information, reset user passwords and removed access to the network utilizing active directory.

Enabled forwarding of user emails to the desired person using Microsoft Exchange admin center. Managed user mailbox size and increased mailbox size using Microsoft Exchange admin center.

Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.

Timely updates to users and other end users. Build and maintain relationships across the operational, support teams and work along with vendors for resolution.

Investigate and provide recovery actions for assigned incidents based on priority, responding & resolving technical issues and service requests efficiently, good understanding of SLAs and closing them within their SLA.

Troubleshoot and resolve user incidents and requests with the Microsoft operating system, Active Directory, Microsoft Office.

Ensuring all the calls gets closed within the SLA.

TECHNICAL SKILLS:

Operating System Windows 8.1 & 10.

MS-Office (Excel, Word & PowerPoint), Outlook

Good Typing Skills

Internet & E-mail operations.

HOBBIES:

Internet surfing and Listening Music

Photography

PERSONAL DETAILS:

Name : PRASANTH.M

Father’s Name : MAHENDRAN.M

Address : Sigaralapalli (Vill & Post),

Barugur (Tk),

Krishnagiri (Dt),

PIN - 635104.

Age : 24 Yrs

Gender : Male

Religion : Hindu

Date of Birth : 20-05-1997

Languages Know : Tamil, Kannada,English & Hindhi.

DECLARATION:

I hereby declare that the details furnished above are true and correct to the best of my knowledge.

Place : Your’s sincerely,

Date : M.Prasanth.

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