LORETTA RIVAS

***** ******* ******, **** *****, CA 92354 951-***-**** adqg01@r.postjobfree.com

Director / Manager – Administration / Sales Support

Business Development / Cost Control / Continuous Improvements / Quality Assurance

Turnarounds / Forecasting / Project Management / Customer Service Manufacturing

Combined statistical, administrative and sales support expertise to meet and exceed business goals for manufacturing and sales organizations. Implemented business development strategies and organizational re-engineering to increase profitability and cut costs. Created processes that supported growth and turnarounds in expanding and declining markets. Developed tracing to monitor recommendations and implementations.

Established Weekend Warrior Trailers as #1 manufacturer in California and #2 in Nation. Improved timeliness and quality of parts received and shipped from Weekend Warrior. Created sales tool / tour to improve customer service for Weekend Warrior.

Improved quality / customer satisfaction at Thor California.

Key Skills: Establishing effective cost control processes to maximize profits. Creating reporting programs to gauge business performance. Developing and executing strategic plans. Focusing on corporate goals in challenging environments. Driving change, and streamlining operations. Trained new staff in each department on use of programs, plus that I was the computer administrative systems manager.

AA, Business Administration, San Bernardino Valley College - - - - Additional courses on Administration at Cal State University San Bernardino.

SELECTED ACCOMPLISHMENTS

OPS for CVS Pharmacies from Nov 2021 to Mar 11, 2022.

Cashier for WalMart in Colton from May 2020 to July 2021.

I volunteered for the Loma Linda City Senior Center as Computer Instructor from March 2015 to May 2020.

Work for Victoria Church as Clerk, Secretary, Audio/Visual, and Safety Officer.

Insurance Broker in California and in Arizona, Nevada, Texas. Work with 55 insurance carriers which involve Life, Retirement, Long Term Care, Health Care, and Medicare Supplement & Advantage Plans. Helping protect those that matter to people most.

Established Weekend Warrior Trailers as leading manufacturer in California and #2 in the Nation. Recruited to assist with factory revamp and develop growth strategy. Organized factories and set-up dealer network. Rebuilt dealer relationships and acquired 100+ new dealers. Company increased 25%+ year over year.

Improved timeliness and quality of parts received and shipped from Weekend Warrior. Parts department was inefficient with no attention to quality. Reviewed purchasing log for arrival times from vendors and stopped receipt of damaged material. Cut backlog of overdue parts and improved packaging of parts shipped to dealers, reducing damage. Improved order processing and tracking. Increased client satisfaction.

Created sales tool / tour to improve customer service for Weekend Warrior. Company needed support in selling and manufacturing process. Developed presentation and scheduled plant tour to demonstrate how RV is built. Gave design background, including chassis, flooring, plumbing, electrical, cabinets and exterior. Answered questions and provided prototype of final product. Improved client satisfaction.

Improved quality and customer satisfaction at Thor California by developing change order process. Changes that occurred during RV construction needed to be tracked and communicated. Improved process for paperwork distributed to sales, purchasing, production and shipping. Notified foreman of each change and required quality department review change orders at RV completion to ensure customer specifications.

LORETTA RIVAS

CAREER HISTORY

CVS Health Dist in Redlands Nov 5 to current distribution of medications.

San Bernardino County Registrar of Voters from Sep 1 to Sep 17, 2021 computer clerk.

Cashier for WalMart in Colton from June 2020 to July 13, 2021 front end Cashier.

Senior Center as Computer Instructor March 2016 to May 2021 (Pandamic).

Volunteer at Victoria Church from October 2015 to Current

Insurance Broker, independent, Late 2008 to July 2018. Had 75 active clients who also sent me referrals to assist them with their needs in either with life insurance, annuities, long term care, health care, Medicare supplement & advantage plans.

Systems Manager, Weekend Warrior Trailers, Inc., 1997-2008 March. Led business operations for two factory locations. Analyzed sales and manufacturing documents, build databases for all departments and monitored state licenses for manufacturing and sales reps. and managed ten employees.

Sales Coordinator, Thor California 1990-1997. Oversaw build of each RV through full life cycle. Analyzed data on competitive products and maintained marketing records.

Other positions: Marketing Analyst, Fleetwood Enterprises, 1980-1990. Statistician, San Bernardino County Health Department, 1972-1990.