Property Manager, Customer Service, Personal Banker

Alicia L. Gonzalez

Carmichael, CA

Mobile: 916-***-****

Email: *******************@******.***

Objective Join a team of professionals in a challenging management posiHon to uHlize my extensive management experience in leasing, markeHng and excellence in customer service.

Professional Skills

• Experienced manager in daily operations, administration, leasing, and marketing within apartment communities

• Proficient in accounts payable, receivable, and collections

• Energetic self starter with strong communication skills and interpersonal skills which fosters team interaction

• Highly productive in managing projects, problem solving and adapting well to changing demands

• Supervised 5+ staff which included: office staff, service technicians, housekeepers. Managed multiple vendors and independent contractors. Professional

Experience

Property Manager

• 30+ years’ experience in property management and leasing

• Maintain community’s occupancy at target level and resident retention

• Prepare budget projections, control community expenses

• Responsible for AP/AR, collections, bank deposits, maintain accurate computer records, audits, weekly reporting

• Supervised multiple employees and conducted employee evaluations Personal Banker

• Supervised and assisted customer service representatives

• Responsible for all opening and closing procedures

• Managing customer portfolios and cross selling bank products

• Marketing off site to increase business

• Customer service, data entry and financial reporting Leasing Marketing Director

• Implement marketing strategies

• Promoted and acquired corporate accounts

• Supervised and trained leasing team

• Maintain all service request and all resident issues Employment

History

2015 - Present Independent Contractor, Lyft Ride Share Ambassador, San Francisco, CA 2011 - 2015 Property Manager, Eugene Burger Management Corporation, CA 2011 - 2011 Property Manager, American Property Management, Bellevue, WA 2007 - 2009 Property Manager, MEI Real Estate Services, Los Angeles, CA 2002 - 2006 Property Manager, Woodside Management Group, Turlock, CA