Beth Young

Newburgh, IN *****

adqfzi@r.postjobfree.com

+1-859-***-****

Employed in part time positions for the past few years both at home and in retail positions. Meeting and serving the public, conducting surveys over the phone, typing and talking, asking sensitive questions, and learning software applications are a few of the skills I have developed. Working at home seems to be to the trend now and I can contribute by utilizing my skills and learning new ones at the same time.

Authorized to work in the US for any employer

Work Experience

Headway Workforce

University of Indiana - Bloomington, IN

August 2021 to September 2021

Utilized Microsoft Windows programs to contact persons that utilized the Aged & Disabled Waiver. Screened individuals to see if they were eligible to participate in the interviews. This helped improve the services provided to them under the Family & Social Services Division of Aging Waiver. Field Service Representative

Scanscape - Evansville, IN

March 2021 to September 2021

Travel to various stores in my area to collect and scan display locations. Associate

Panera Bread - Union, KY

May 2019 to March 2020

Assisted customers with food orders and operated POS purchases. Set up bakery for store opening

Maintained dining room during busy times

Took online and phone orders

Sales Associate

Kohl's Department Stores - Florence, KY

September 2018 to January 2019

Assisted customers with purchase decisions in the Kids/Home Departments of the store, answered customer requests over the phone, straightened and folded clothing on tables and racks. Self Employed Contractor

Worked temporarily part time doing market research surveys on the phone at home, rating Social Media Posts

August 2020

These are temporary positions as stated above.

Education

Associate Degree

Skills

• Pleasant phone voice, always willing to help and answer questions. Typing, able to navigate the internet, comfortable working alone or with others.

• Call Center

• Customer Service

• Customer Support

• CSR

• Customer Care

• Cash Handling

• assignment/0u-v7dunspt6wluu Verbal Communication -- Proficient January 2019 Measures a candidate's ability to effectively convey information when speaking. Full results: https:// share.indeedassessments.com/share

• assignment/yqzhudyjmatlowsr Customer Focus & Orientation -- Proficient August 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share

• assignment/0tmnkzmcr2pzwwm4 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Catering

• Barista Experience

• Serving Experience

• POS

• Marketing

• Market Research

• Coffee Experience

Assessments

Sales Skills — Proficient

October 2020

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Proficient

Call center customer service — Completed

October 2020

Applying customer service skills in a call center setting Full results: Completed

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Verbal communication — Proficient

January 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Completed

January 2021

Tendency to be dependable and come to work

Full results: Completed

Written communication — Proficient

September 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate