Customer Service Representative
Resume:
Beth Young
Newburgh, IN *****
*********@*****.***
Employed in part time positions for the past few years both at home and in retail positions. Meeting and serving the public, conducting surveys over the phone, typing and talking, asking sensitive questions, and learning software applications are a few of the skills I have developed. Working at home seems to be to the trend now and I can contribute by utilizing my skills and learning new ones at the same time.
Authorized to work in the US for any employer
Work Experience
Headway Workforce
University of Indiana - Bloomington, IN
August 2021 to September 2021
Utilized Microsoft Windows programs to contact persons that utilized the Aged & Disabled Waiver. Screened individuals to see if they were eligible to participate in the interviews. This helped improve the services provided to them under the Family & Social Services Division of Aging Waiver. Field Service Representative
Scanscape - Evansville, IN
March 2021 to September 2021
Travel to various stores in my area to collect and scan display locations. Associate
Panera Bread - Union, KY
May 2019 to March 2020
Assisted customers with food orders and operated POS purchases. Set up bakery for store opening
Maintained dining room during busy times
Took online and phone orders
Sales Associate
Kohl's Department Stores - Florence, KY
September 2018 to January 2019
Assisted customers with purchase decisions in the Kids/Home Departments of the store, answered customer requests over the phone, straightened and folded clothing on tables and racks. Self Employed Contractor
Worked temporarily part time doing market research surveys on the phone at home, rating Social Media Posts
August 2020
These are temporary positions as stated above.
Education
Associate Degree
Skills
• Pleasant phone voice, always willing to help and answer questions. Typing, able to navigate the internet, comfortable working alone or with others.
• Call Center
• Customer Service
• Customer Support
• CSR
• Customer Care
• Cash Handling
• assignment/0u-v7dunspt6wluu Verbal Communication -- Proficient January 2019 Measures a candidate's ability to effectively convey information when speaking. Full results: https:// share.indeedassessments.com/share
• assignment/yqzhudyjmatlowsr Customer Focus & Orientation -- Proficient August 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share
• assignment/0tmnkzmcr2pzwwm4 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Catering
• Barista Experience
• Serving Experience
• POS
• Marketing
• Market Research
• Coffee Experience
Assessments
Sales Skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Call center customer service — Completed
October 2020
Applying customer service skills in a call center setting Full results: Completed
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
January 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Completed
January 2021
Tendency to be dependable and come to work
Full results: Completed
Written communication — Proficient
September 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate